Issue over HDFC Debit card 1% cashback

[PREMPATEL12]

Guys,
Me and My wife is having Imperia HDFC bank account.

Wife is the primary holder and I am the secondary account holder (Joint account). I got 2 easyshop platinum card recently.

Then from my debit card I paid 75000 CC Bills to Axis Magnus (First I paid) and then after 10 min I paid 36000 INR from wife debit card (then she paid). I got only 750 INR cash back and HDFC is not ready to pay 1% cashback of wife debit card transaction which is 360 INR.

Is this limit of 750 INR from one HDFC bank account per month or joint holders two debit cards eash one get 750 cash back.
Any reference or argument to make with HDFC with some logical proof of their guideline?

 

[Prarthit]

I paid Rs. 10 for SBI Card, and was successful in one shot. seems some error at your end bro. invade customer care in this. or wait patiently till its starts for you.
screenshot below:

Oh. Okay..
Thanks for posting. ✌️
Will try again. Though CC team has now given up in my case.! 😅

 

[pprakash11]

Oh. Okay..
Thanks for posting. ✌️
Will try again. Though CC team has now given up in my case.! 😅

escalate till MD Desk, its your right.

 

[Prarthit]

escalate till MD Desk, its your right.

Any email id if you can suggest..
That wd be so nice of you.

 

[pprakash11]

Any email id if you can suggest..
That wd be so nice of you.

start with this

HDFC Bank - Grievance Redressal

 

[pprakash11]

Any email id if you can suggest..
That wd be so nice of you.

try this as well

Grievance.Redressal@hdfcbank.com

 

[Prarthit]

start with this

HDFC Bank - Grievance Redressal

All the known mail id's have already been communicated by me.
If you can suggest any id of a senior official like md, etc as you said.

 

[pprakash11]

All the known mail id's have already been communicated by me.
If you can suggest any id of a senior official like md, etc as you said.

here you go

The email ID for the MD desk at HDFC Bank is Sashi.Jagdishan@hdfcbank.com

 

[Prarthit]

here you go

The email ID for the MD desk at HDFC Bank is Sashi.Jagdishan@hdfcbank.com

Thanks a lot bhai. I didn't have this one.