IndusInd Indie App and Netbanking update Mandatory

[paras.bhalodia]

Hello. I just felt a need to start a guided discussion on recent events with IndusInd bank. I have a Select Family Account (Free Addons) clubbed with Legend CC and our family uses it as the primary platform for our spending needs.

During June 2024 we checked following options
IDFC Select Program @3 L IP/FD NRV
HDFC Preferred Program @10 L FD NRV
IndusInd Select @Legend CC
IndusInd Grande to Exclusive Degrade @Pinnacle CC with 5 L IP
SC, DBS, South Indian Bank, none offered a decent semi premium spending Savings account.

My requirements-
Visa Signature Card
Family Savings Add On

Today, due to cost cutting measures, IndusInd has fully imbibed microfinance model and therefore pushed Indie App and Netbanking to all their retail SA customers including Pioneer ones.

I needed to confirm-
1) Is it true that IndusInd has MANDATORILY migrated all SA customers to shit Indie App?
2) What other lucrative programs are suitable for me if I totally want to ditch IndusInd now. HDFC Preferred at 10L FD NRV seems suitable enough.
3) Is your customer care IVR working. Mine just has a robot with no option to connect agent. No Email response, branch treats shit and isn't accepting/raising request to change RM.

 

[paras.bhalodia]

Hello. I just felt a need to start a guided discussion on recent events with IndusInd bank. I have a Select Family Account (Free Addons) clubbed with Legend CC and our family uses it as the primary platform for our spending needs.

During June 2024 we checked following options
IDFC Select Program @3 L IP/FD NRV
HDFC Preferred Program @10 L FD NRV
IndusInd Select @Legend CC
IndusInd Grande to Exclusive Degrade @Pinnacle CC with 5 L IP
SC, DBS, South Indian Bank, none offered a decent semi premium spending Savings account.

My requirements-
Visa Signature Card
Family Savings Add On

Today, due to cost cutting measures, IndusInd has fully imbibed microfinance model and therefore pushed Indie App and Netbanking to all their retail SA customers including Pioneer ones.

I needed to confirm-
1) Is it true that IndusInd has MANDATORILY migrated all SA customers to shit Indie App?
2) What other lucrative programs are suitable for me if I totally want to ditch IndusInd now. HDFC Preferred at 10L FD NRV seems suitable enough.
3) Is your customer care IVR working. Mine just has a robot with no option to connect agent. No Email response, branch treats shit and isn't accepting/raising request to change RM.

What is real world scenario? Are you using the shit Indie App on your SA accounts? Exclusive, Grande, Pioneer, Select, Partner, Care etc... customers..

 

[paras.bhalodia]

Not a single reply? Where are IndusInd customers?

 

[Trust Me]

Not a single reply? Where are IndusInd customers?

Possibly leaving IndusInd in droves! 🙂
I would too, as soon as my FD matures.

I don't use the Indie app, but netbanking is infected too! I hate the new reincarnation. At least the old one was mostly functional!
.

 

[Batmanbaba]

Indie app hanging even on 12gb ram phone...so better not move forward as they have integrated everything on indie app now

 

[Jatayu]

Not a single reply? Where are IndusInd customers?

You yourself were replying to your own messages initially so we didn't disturb your intrapersonal conversation 😜

 

[Jatayu]

Jokes apart, I am using Indusind from years. I have 2 accounts with them...Indie Megastar & Indus Exclusive Zero Mab with Ltf Pinnacle.
1. Indie app is working fine 9 out of 10 times.
2. Indie's 150 cb on cc payments + 50 on Fastag+ 3% on fuel are not that bad.
3. Indus Exclusive dc with zero Forex is not that bad either.
4. RM is helpful luckily in my case. Branch is near so whenever there's an issue which is rare, they solve it. They happily reversed Mab charges of my Grande 1k+. After that, I downgraded to Exclusive now no worries.
5. IVR never connects you to human agent. That's a real bummer.
6. There are plenty of options available better than Indus. Like Idfc. For family banking, you can try Icici family 360.

 

[an0nym0us]

ICICI wealth, IDFC select/wealth I'd recommend (given you can convince your local branch to open account with 10L, IDFC easy but ICICI varies).

 

[Avinash.Mishra]

Hello. I just felt a need to start a guided discussion on recent events with IndusInd bank. I have a Select Family Account (Free Addons) clubbed with Legend CC and our family uses it as the primary platform for our spending needs.

During June 2024 we checked following options
IDFC Select Program @3 L IP/FD NRV
HDFC Preferred Program @10 L FD NRV
IndusInd Select @Legend CC
IndusInd Grande to Exclusive Degrade @Pinnacle CC with 5 L IP
SC, DBS, South Indian Bank, none offered a decent semi premium spending Savings account.

My requirements-
Visa Signature Card
Family Savings Add On

Today, due to cost cutting measures, IndusInd has fully imbibed microfinance model and therefore pushed Indie App and Netbanking to all their retail SA customers including Pioneer ones.

I needed to confirm-
1) Is it true that IndusInd has MANDATORILY migrated all SA customers to shit Indie App?
2) What other lucrative programs are suitable for me if I totally want to ditch IndusInd now. HDFC Preferred at 10L FD NRV seems suitable enough.
3) Is your customer care IVR working. Mine just has a robot with no option to connect agent. No Email response, branch treats shit and isn't accepting/raising request to change RM.

HDFC preferred criteria has increased to 20L

 

[Wealth is my birth right!]

Hello. I just felt a need to start a guided discussion on recent events with IndusInd bank. I have a Select Family Account (Free Addons) clubbed with Legend CC and our family uses it as the primary platform for our spending needs.

During June 2024 we checked following options
IDFC Select Program @3 L IP/FD NRV
HDFC Preferred Program @10 L FD NRV
IndusInd Select @Legend CC
IndusInd Grande to Exclusive Degrade @Pinnacle CC with 5 L IP
SC, DBS, South Indian Bank, none offered a decent semi premium spending Savings account.

My requirements-
Visa Signature Card
Family Savings Add On

Today, due to cost cutting measures, IndusInd has fully imbibed microfinance model and therefore pushed Indie App and Netbanking to all their retail SA customers including Pioneer ones.

I needed to confirm-
1) Is it true that IndusInd has MANDATORILY migrated all SA customers to shit Indie App?
2) What other lucrative programs are suitable for me if I totally want to ditch IndusInd now. HDFC Preferred at 10L FD NRV seems suitable enough.
3) Is your customer care IVR working. Mine just has a robot with no option to connect agent. No Email response, branch treats shit and isn't accepting/raising request to change RM.

Not only you everyone who uses IndusInd as primary account will feel this worst feeling
So better make IndusInd as a non priority one and move on
I hold exclusive still customer care unable to get a human lol

 

[paras.bhalodia]

I am relieved that I am not the only sufferer.

Facts-
1) IndusInd has now by force migrated customers even Exc, Select, Pioneer (Maybe), Care to Indie App and netbanking is infected as well.
2) Human support on IVR call desk is dropped.
3) Heavy microfinance push via Indie App. It's like using GPay vs PhonePe
4) Visa Signature cards benefits withdrawn.
5) However, it appears the fundamentals are still intact, so we can safely assume that instead of closing, we should treat IndusInd as non primary and migrate elsewhere. Try not to get lured into ULIPS or other such sale products.

So now comes the most difficult question.
Migrate to where? 🥺 I don't keep 20 lakhs in any single bank. I need options (TRICKS) at mostly 5 L level. That too, amount will be shifted to FD after IP.

Indus had a very good method of keeping CC as surrogate. Missing it. It's technically sound. CC limit could be offered against maintaining a monthly AMB. Such a smart product. Are there such products available now outside IndusInd? Like maybe pay a 25 K insurance product and keep operating account as 0 balance??