IndusInd Exclusive Account - Doorstep Banking Experience

sjmajumder · Apr 22, 2024

First experience with IndusInd Doorstep Banking

Requested for cash pickup on 17-Apr 11 am. As per TAT given on website it should have been picked up same day but since 17-Apr was a bank holiday it should have been picked up on 18-Apr.

I was not aware that 17-Apr was a bank holiday so called up again on 18-Apr and was assured it will be picked up on 18-Apr. Nothing happened.
So 19-Apr I called up again and same assurance and again nothing happened. So again on 20-Apr I called up and I was told it is already escalated and should be picked up ASAP. I asked the executive to register a complaint demanding compensation of 10K for service lapse and harassment and also mention that if not paid I will complaint to RBI ombudsman and ask for 50K compensation. He did take the complaint and gave me a complaint number. In spite of that the cash wasn't picked up on 20-Apr either. Today is the 4th working day after I placed the request but still no update on the request.

Prior to this I had requested doorstep banking only once with Kotak for a DD delivery. TAT was T+1 but surprisingly I got the DD same day. IndusInd has a long way to go.

Update:
23/4 - Finally cash picked up today (23/4)
24/4 - Amount credited to account on 24/4
24/4 - Received call from complaints department for closing complaint. Refused to close and asked for 10K compensation.
25/4 - Sent mail to exclusive@indusind.com and boiblkol@indusind.com demanding the compensation. This is to create ground for RBI ombudsman complaint.

plastikman · Apr 22, 2024

Kotak homebanking is always fulfilled on next working day. I have used for cash pickup, cash delivery, dd delivery, cheque / dd pickup. My RM emailed me the deposit slip which I filled in and submitted.

plastikman · Apr 22, 2024

Trust Me said:
I just remembered seeing the words in banks: "Rokad Khatian, etc. I did know what Khatian meant, because that word exists in my language too. But never knew what "Rokad" (and possibly by extension, "Rokda") meant until now! Thanks.
.

From eastern part of country ?

sjmajumder · Apr 25, 2024

Status Update:

Cash finally picked up by CMS on 23rd, credited to account on 24th. Got a call from IndusInd Bank's complaint department within 1 hour of cash credit. The person said your complaint is resolved now can I close the complain?

I told him no. The cash was picked up after 3 follow ups and 5 days delay. Once you pay the compensation I demanded you can close the complaint. He said ok sir, I will check and revert back. No revert as of yet.

Akshay Ajmera · Apr 25, 2024

sjmajumder said:
First experience with IndusInd Doorstep Banking

Requested for cash pickup on 17-Apr 11 am. As per TAT given on website it should have been picked up same day but since 17-Apr was a bank holiday it should have been picked up on 18-Apr.

I was not aware that 17-Apr was a bank holiday so called up again on 18-Apr and was assured it will be picked up on 18-Apr. Nothing happened.
So 19-Apr I called up again and same assurance and again nothing happened. So again on 20-Apr I called up and I was told it is already escalated and should be picked up ASAP. I asked the executive to register a complaint demanding compensation of 10K for service lapse and harassment and also mention that if not paid I will complaint to RBI ombudsman and ask for 50K compensation. He did take the complaint and gave me a complaint number. In spite of that the cash wasn't picked up on 20-Apr either. Today is the 4th working day after I placed the request but still no update on the request.

Prior to this I had requested doorstep banking only once with Kotak for a DD delivery. TAT was T+1 but surprisingly I got the DD same day. IndusInd has a long way to go.

Update:
Finally cash picked up today (23/4).

I agree
Even I have indusind exclusive, but I do feel that IndusInd bank employee don't work effectively. Sometimes I do feel that they don't know about their own bank.

diptarkaroy · 2024-05-15T21:29:09+0530

And here I am… holding SELECT account for me and my spouse
TRV around 20L
Still not RM is assigned 😂😂😂

diptarkaroy · 2024-05-15T21:29:49+0530

sjmajumder said:
Status Update:

Cash finally picked up by CMS on 23rd, credited to account on 24th. Got a call from IndusInd Bank's complaint department within 1 hour of cash credit. The person said your complaint is resolved now can I close the complain? I told him no. The cash was picked up after 3 follow ups and 5 days delay. Once you pay the compensation I demanded you can close the complaint. He said ok sir, I will check and revert back. No revert as of yet.

Did you raise that to RBI?

Akshay Ajmera · 2024-05-15T21:54:17+0530

diptarkaroy said:
And here I am… holding SELECT account for me and my spouse
TRV around 20L
Still not RM is assigned 😂😂😂

Bro rm ka na hona hi aacha hai. Vo bas sip and insurance hi chipkate rehhte hai. Mai honestly apne rm s pareshan hu

vijay.vj · 2024-05-15T21:58:50+0530

@sjmajumder: Boss, do share an update !

diptarkaroy · 2024-05-15T22:16:42+0530

Akshay Ajmera said:
Bro rm ka na hona hi aacha hai. Vo bas sip and insurance hi chipkate rehhte hai. Mai honestly apne rm s pareshan hu

I was actually trying to upgrade my legend to pinnacle on the basis of TRV
My plan was to threaten them to shift my assets elsewhere to get that upgrade
But I couldn’t find anyone to threat when I discovered there was no RM assigned to my account 😂😂😂

Being frustrated I closed Legend card 😂😂😂

KGSIPO · 2024-05-15T22:41:54+0530

For cash pickup, how to identify the bank employee and give the cash to them. I see many private bank staffs are very young with a different hairstyle and very casual approach. How to believe.

sjmajumder · 2024-05-16T09:36:11+0530

diptarkaroy said:
I was actually trying to upgrade my legend to pinnacle on the basis of TRV
My plan was to threaten them to shift my assets elsewhere to get that upgrade
But I couldn’t find anyone to threat when I discovered there was no RM assigned to my account 😂😂😂

Being frustrated I closed Legend card 😂😂😂

You should have kept using the card. You would have got offer from bank itself to upgrade.

Akshay Ajmera · 2024-05-16T09:37:47+0530

sjmajumder said:
You should have kept using the card. You would have got offer from bank itself to upgrade.

Indusind s nii aata
Unko bolo tab jaakar consider karte hai. Vo bhi kare ya nii iska nii ptaa.
Indusind ka card m using since last 5 year, Aaj Tak koi upgrade offer and credit limit increase offer khud s nii aaya

diptarkaroy · 2024-05-16T09:38:05+0530

sjmajumder said:
You should have kept using the card. You would have got offer from bank itself to upgrade.

I used to use that once upon a time
But then this SBI CB has come into my life 😂😂😂

And for online purchase, I prefer au zenith or IDFC wealth or yes marquee nowadays

Legend card is very less rewarding specially on the weekdays

diptarkaroy · 2024-05-16T09:38:32+0530

Akshay Ajmera said:
Indusind s nii aata
Unko bolo tab jaakar consider karte hai. Vo bhi kare ya nii iska nii ptaa.
Indusind ka card m using since last 5 year, Aaj Tak koi upgrade offer and credit limit increase offer khud s nii aaya

I also feel the same
That’s why haven’t used the card in last 1 year

Akshay Ajmera · 2024-05-16T09:39:14+0530

diptarkaroy said:
I also feel the same
That’s why haven’t used the card in last 1 year

I do use
Yearly approx 3-4 lakh ka spend karta hu hu, still no offer

diptarkaroy · 2024-05-16T09:42:25+0530

Akshay Ajmera said:
I do use
Yearly approx 3-4 lakh ka spend karta hu hu, still no offer

Then I think I’ve taken a very good decision
I would rather spend that amount of money in SBI cb or yes marquee which are way more rewarding

Akshay Ajmera · 2024-05-16T09:43:57+0530

diptarkaroy said:
Then I think I’ve taken a very good decision
I would rather spend that amount of money in SBI cb or yes marquee which are way more rewarding

Bro is card ko mai sirf payzapp p hi use karta hu because vhaa iska reward baaki s better hai.
Mujhe nps m amount daalna hota hai ya insurance payment, utility payment, rent payment
I add money in payzapp and pay using this card.
Iske liye yes bank and sbi bekaar hai

sjmajumder · 2024-05-16T09:44:37+0530

Akshay Ajmera said:
Indusind s nii aata
Unko bolo tab jaakar consider karte hai. Vo bhi kare ya nii iska nii ptaa.
Indusind ka card m using since last 5 year, Aaj Tak koi upgrade offer and credit limit increase offer khud s nii aaya

I got call from bank without asking for LTF upgrade to Pinnacle from LTF Iconia Amex

Akshay Ajmera · 2024-05-16T09:45:31+0530

sjmajumder said:
I got call from bank without asking for LTF upgrade to Pinnacle from LTF Iconia Amex

M surprised.
How much do you usually spend

sjmajumder · 2024-05-16T09:46:45+0530

Akshay Ajmera said:
M surprised.
How much do you usually spend

Barely 1-1.5L a year

IndusInd Exclusive Account - Doorstep Banking Experience

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TF Select

TF Premier

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TF Ace

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TF Buzz

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TF Select

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