IDFC FIRST CC vkyc Issue

[techno065]

I have applied for IDFC First CC on 27.11.2023 through its mobile app.
I am a IDFC First savings account holder.
On C2C basis I was offered Wealth card and asked for vkyc.
I did vkyc but it was not updated on checking status so I again did my vkyc on 28.11.2023 and 03.12.2023, but still the cc application tracking status shows my vkyc is pending.
I am unable to connect to customer care for any help and so written over mail and waiting for reply from past 6-7 days.
What can I do?
any help pls.

 

[Deleted member 21942]

@S S V It seems like I am seeing in the mirror🪞

 

[Deleted member 21942]

I have applied for IDFC First CC on 27.11.2023 through its mobile app.
I am a IDFC First savings account holder.
On C2C basis I was offered Wealth card and asked for vkyc.
I did vkyc but it was not updated on checking status so I again did my vkyc on 28.11.2023 and 03.12.2023, but still the cc application tracking status shows my vkyc is pending.
I am unable to connect to customer care for any help and so written over mail and waiting for reply from past 6-7 days.
What can I do?
any help pls.

Give a complaint to IDFC customer care to solve this issue. How did you completed video kyc 3 times? Website doesn't allow more than once.

 

[techno065]

Give a complaint to IDFC customer care to solve this issue. How did you completed video kyc 3 times? Website doesn't allow more than once.

in my case it is allowing even now to do vkyc by clicking on the link of application tracker.

 

[Quantum]

I have applied for IDFC First CC on 27.11.2023 through its mobile app.
I am a IDFC First savings account holder.
On C2C basis I was offered Wealth card and asked for vkyc.
I did vkyc but it was not updated on checking status so I again did my vkyc on 28.11.2023 and 03.12.2023, but still the cc application tracking status shows my vkyc is pending.
I am unable to connect to customer care for any help and so written over mail and waiting for reply from past 6-7 days.
What can I do?
any help pls.

Although IDFC's CC process is completely online, their CC application tracking system is dumb.
IDFC did not want any human intervention in their CC application decision making process to the extent that their employees probably don't know what the CC application tracking system is upto.

Someone with completed vKYC process could still receive emails asking to complete the vKYC.
Someone who has already submitted the salary or bank statements could still receive emails asking to submit the same.

Your application might be pending a physical address or statement verification.

Not sure why are you not able to connect to customer care.
Call their number, follow the IVR and you should be able to talk to the CC support team.
They would be able to tell you the exact status of the application.

Don't get frustrated if the support person says "Sir, you need to complete your vKYC or it is pending." Just tell them that you have already done it.
Ask them to update the status of the application.

 

[techno065]

Although IDFC's CC process is completely online, their CC application tracking system is dumb.
IDFC did not want any human intervention in their CC application decision making process to the extent that their employees probably don't know what the CC application tracking system is upto.

Someone with completed vKYC process could still receive emails asking to complete the vKYC.
Someone who has already submitted the salary or bank statements could still receive emails asking to submit the same.

Your application might be pending a physical address or statement verification.

Not sure why are you not able to connect to customer care.
Call their number, follow the IVR and you should be able to talk to the CC support team.
They would be able to tell you the exact status of the application.

Don't get frustrated if the support person says "Sir, you need to complete your vKYC or it is pending." Just tell them that you have already done it.
Ask them to update the status of the application.

I tried on these two nos. 180010888 & 18605001111.
Not getting any IVR option for CC related query.
Banking customers are transferring my call to CC deptt. but the call gets disconnect and the same IVR menu is getting repepated.

 

[Quantum]

I tried on these two nos. 180010888 & 18605001111.
Not getting any IVR option for CC related query.
Banking customers are transferring my call to CC deptt. but the call gets disconnect and the same IVR menu is getting repepated.

I just checked my call log, I was able to talk to a human regarding my application via 180010888

 

[Deleted member 21942]

I tried on these two nos. 180010888 & 18605001111.
Not getting any IVR option for CC related query.
Banking customers are transferring my call to CC deptt. but the call gets disconnect and the same IVR menu is getting repepated.

Dial 180010888 then enter your mobile number -> dial 2 -> tell them to transfer your call to credit card team.

 

[techno065]

Dial 180010888 then enter your mobile number -> dial 2 -> tell them to transfer your call to credit card team.

thank u...I tried, they are asking to wait for 5 days...

 

[RockyBond]

thank u...I tried, they are asking to wait for 5 days...

Final application update?

 

[techno065]

Final application update?

after a wait of 1 month and after raising complaint to RNO, now they are asking to do eKYC at doorstep but since I am not currently at the said address, my application is pending.
Don't what happened in my case, they are saying vKyc will not be possible for me.

 

[Vasuki]

@S S V @Tejo
couldn't resist & applied for idfc Millniea+ opted rupay card too. Bcz gonna travel & need railway lounge 😎
Application has been done .

There was two options .
1 - x amount without income ( bcz of c2c )
2 - X+ amount with 3 month bank statement.

Opted 1st .
All has been done ✅ now vkyc is left
Which i got link .

Since Limit is less & so does Card vairant .
What are possibilities of Office and home verification.
After Vkyc .

 

[SSV]

What are possibilities of Office and home verification.
After Vky

0.001% . .

 

[Vasuki]

0.001% . .

I will be doing kyc from aadhar address location . not Current.
Won't be problem right

 

[SSV]

I will be doing kyc from aadhar address location . not Current.
Won't be problem right

is that serviceable area?

 

[Vasuki]

is that serviceable area?

No . Aadhar address is not even with branch

 

[SSV]

No . Aadhar address is not even with branch

So Aadhar address is your rural location.. is it?
Then the odds may change a little bit.
But my gut says it should be fine. Let’s see

 

[SSV]

Which state are you anyway? As per Aadhar and current resident state?

 

[Vasuki]

So Aadhar address is your rural location.. is it?
Then the odds may change a little bit.
But my gut says it should be fine. Let’s see

Yes . Lets see i don't have much hopes with idfc .even with rejection i m happy.
If it gets approved .it would be a gulab jamun over Hefty meal

 

[Vasuki]

Which state are you anyway? As per Aadhar and current resident state?

Bihar .
Gurugram.( Got 2 card on this address)