HSBC credit card approval

[ak7550]

On 1st week of May I applied for HSBC live+ credit card when an HSBC agent reached out to me. I directly told that I need HSBC live+ credit card and I am ok with all the t&cs associated with that card. I provided all the necessary details for example salary slip, address proof. The executive congratulated me saying I got an approval along with I also received an acknowledgement mail from HSBC having application number.

Afterwards, no response for 3,4 days. I tried to reach out to bank's customer care team, and they could not find any application associated with my phone number and date of birth. Strange!!

I made a complaint to HSBC from the form provided by HSBC in their official website. HSBC first level complaint form link

Then after few days, one guy from HSBC team reached out to me saying that they are scheduling the video kyc regarding my credit card application and eventually I received the video kyc link in my phone number and email Id.

I went through video kyc process and it went smoothly.
Afterwards, long pause. No feedback, nothing from HSBC so far.

Tried to reach out to HSBC several times, but every time either the telephonic robo or the customer care executive says that there's no recent credit card application associated with my details.

Once again, long pause, no feedback or email from HSBC side.
Last week, I sent an email (complaints.india@hsbc.co.in) to HSBC asking for an immediate response as early as possible but still have not received any response from HSBC only no-reply acknowledgement from the bank server.

Just want to know, what's your experience with HSBC credit card application process? Is there anyone faced same issue either with HSBC or some other bank?
I just want to know what's going on ? Either they have rejected the application or it's still in process. If it's rejected, can I ask them the reason?

I have tried several ways to get bank's feedback, so in this case, can I reach out to RBI Ombudsman. What's your suggestion?



TF Community Note: Apply For HSBC Cashback (HSBC live+) Credit Card - https://www.technofino.in/takeme/hsbc-cashback-tfc
Apply For HSBC Platinum LTF Credit Card - https://www.technofino.in/takeme/hsbc-platinum-tfc

 

[ak7550]

So today I got an SMS from HSBC that says,

You will receive a message within 2 business days on how to generate pin.

It seems like all the complaints and emails are providing some fruitful results.
Anyway, I will keep on posting updates, let's see how it goes. ✌🏼

 

[akki7163]

So today I got an SMS from HSBC that says,

It seems like all the complaints and emails are providing some fruitful results.
Anyway, I will keep on posting updates, let's see how it goes. ✌🏼

Any verification does?? Like office and home

And Please share the full timeline with date from card process to approved.

 

[Anshit]

So today I got an SMS from HSBC that says,

It seems like all the complaints and emails are providing some fruitful results.
Anyway, I will keep on posting updates, let's see how it goes. ✌🏼

Congrats ! it's approved, you will not get any text with pin, The next message would be from Blue Dart on the day of delivery...Once you get the card, download the Mobile app activate the card and set the pin...I got my first statment and the cashback seems like worth the hassle

 

[Anshit]

Any verification does?? Like office and home

And Please share the full timeline with date from card process to approved.

https://www.technofino.in/community...rd-issued-at-a-non-serviceable-pincode.40609/
There was no Home or Office Verification,I have shared my application experience in this thread

 

[ak7550]

Any verification does?? Like office and home

And Please share the full timeline with date from card process to approved.

Dates are mentioned at the beginning of the thread.
I applied 1st week of May, completed video kyc by next week. Now today got this email.

No verification, maybe it's because of I am already living in tier-1 city, and my office is also here.

 

[ak7550]

Congrats ! it's approved, you will not get any text with pin, The next message would be from Blue Dart on the day of delivery...Once you get the card, download the Mobile app activate the card and set the pin...I got my first statment and the cashback seems like worth the hassle

@Anshit You are right, just now received SMS from bluedart with out for delivery.

 

[ak7550]

I dont understand, these people are mad or what. Experiencing something utterly disgusting. So today I received the delivery from HSBC. Although I expected it to be HSBC live+ card what I applied for, but what I received is: HSBC Visa platinum credit card.
I clearly remember the fact that when the agent called me I clearly mentioned that if it's HSBC live+ then I am ok to apply and she did so.
Plus, when I was doing the video kyc the representative from HSBC told that it's HSBC Live+ credit card to make sure that I am aware of what I am applying for.

And now I am receiving HSBC Visa platinum card 🤣🤣.
Fortunately, it's an LTF card, I have no problem keeping it, although I am curious that am I eligible for the 250 rupees amazon voucher that HSBC provides after activating this card.

Little annoyed and frustrated at the same time. Cannot expect this poor service from an international bank.
Anyway I am thinking to activate this card and start using it, later I will reapply for HSBC Live+ card from cashkaro. 😀

Let me know your thoughts. ✌🏼