How RBI Ombudsman works ?
I have raised a complaint for account closure in NSDL bank but didn't receive revert so after 30 days registered complaint in RBI ombudsman and asked for compensation for delay for more than 3 months after that I received call from Bank regarding account closure documents and RBI complaint. When I have asked for the compensation he was saying you will receive it after complaint is closed. Is he correct ?
Should I provide the documents to close the account ?
When is compensation provided ?
Who decides the amount ?
What is the procedure of RBI ombudsman complaint compensation?
I have raised a complaint for account closure in NSDL bank but didn't receive revert so after 30 days registered complaint in RBI ombudsman and asked for compensation for delay for more than 3 months after that I received call from Bank regarding account closure documents and RBI complaint. When I have asked for the compensation he was saying you will receive it after complaint is closed. Is he correct ?
Should I provide the documents to close the account ?
When is compensation provided ?
Who decides the amount ?
What is the procedure of RBI ombudsman complaint compensation?
