How RBI ombudsman works ?

[TheBOSS]

How RBI Ombudsman works ?
I have raised a complaint for account closure in NSDL bank but didn't receive revert so after 30 days registered complaint in RBI ombudsman and asked for compensation for delay for more than 3 months after that I received call from Bank regarding account closure documents and RBI complaint. When I have asked for the compensation he was saying you will receive it after complaint is closed. Is he correct ?
Should I provide the documents to close the account ?
When is compensation provided ?
Who decides the amount ?
What is the procedure of RBI ombudsman complaint compensation?

 

[imdjay]

How RBI Ombudsman works ?
I have raised a complaint for account closure in NSDL bank but didn't receive revert so after 30 days registered complaint in RBI ombudsman and asked for compensation for delay for more than 3 months after that I received call from Bank regarding account closure documents and RBI complaint. When I have asked for the compensation he was saying you will receive it after complaint is closed. Is he correct ?
Should I provide the documents to close the account ?
When is compensation provided ?
Who decides the amount ?
What is the procedure of RBI ombudsman complaint compensation?

Usually the compensation is paid before the complaint is closed.
Ask in written that they are giving this much compensation.

 

[ontherocks]

Compensation is provided before closure. Once closed, bank/BO forgets who you were. Compensation amount could be decided by BO and or bank on case to case basis. Before closure banks sometimes ask for satisfaction letter from customer without which they cannot close the complaint.