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How I Successfully Upgraded My Airtel Axis Bank Credit Card from Mastercard to RuPay Variant

Deepak_9155

TF Premier
Hey guys,

Just got my Airtel Axis Mastercard swapped for the Rupay variant, and thought I'd share the process and a little trick I figured out.

So, I called up Axis Bank today and asked them to switch my card from Mastercard to Rupay. The rep on the line said it was possible, but a joining fee would be charged.

I told her I had already paid the joining fee when I first got the card in September 2023, so they should waive it. She put me on hold for a couple of minutes but came back and said the fee is compulsory for a new card issuance, and a waiver is not possible.

This is where I had a thought. My annual fee for the old Mastercard was due next month (September 2025) anyway. I would have had to shell out ₹500 + GST for it regardless.

So I thought, what the heck. I might as well pay this "joining fee" now. The bright side is that my annual fee cycle for this new card will start from today, meaning the next renewal fee will only be in August 2026.

I agreed and told her to proceed. The rep then explained the card's benefits and sent me an SMS where I had to provide my consent by verifying it with an OTP. This was successfully done.

1754032974727.webp

Basically, I paid the fee I was going to pay next month anyway, got the Rupay card I wanted, and pushed my next payment out by an extra year. It seemed like a fair deal to me.

The process was very fast! The new Airtel Axis RuPay card is already showing up in my Axis mobile app. The strange part, however, is that my old Airtel Mastercard has already disappeared from the app and the net banking website.

1754033025664.webp

Now, it only shows my other cards (like my Privilege card) and the new Airtel RuPay card.

The rep confirmed that the physical card will arrive within 10-14 working days. She also clarified their official policy on the old card: my existing Airtel Axis Mastercard will be deactivated precisely on the 45th day from the new card's setup date.

Just a heads-up for anyone else in the same boat whose renewal is coming up. This might be a decent trade-off.


EDIT - customer care representative told me that no welcome benefits will be provided(as it was already provided during 1st time ). In the CIBIL report, a new account will be created and the previous account will be closed.

So, basically, they are issuing a new credit card instead of just changing the network.
 
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I know it’s not a wise thing to ask but do you mind sharing the request number in DM ? this would help if my request is rejected so I could share the same and tell axis customer care it possible to convert
Bro that's not a card upgrade service request number. It's just a normal interaction request number that registered every time when we connected them
 
Can't beleive this. I was waiting for so long to get airtel rupay card. Today I just saw your thread..I just called the customer care and sent the link , enter the otp. Consent recorded. Rupay Card activated.
Finally got the most waiting Airtel rupay ❤️❤️Thank you so much bro.
Same i also wanted airtel cc rupay !

Bcoz i m not getting the super money pro cc !
 
I called this number - 1800 209 5577 and they helped
Yes bro. The update came from end in last 3 days. So it's a nice initiative by bank. Customer agent confirmed that the cashback will not be revoked on previous card (already recorded voice)and no new credit account will be created in cibil as it's a upgrade only.

We have upgraded your card no. XX5432 to Airtel Rupay no. XX2345. Your old card will be deactivated in 45 days - Axis Bank
Old card already vanished. But renewal is coming in oct 2025.
 
Hey guys,

Just got my Airtel Axis Mastercard swapped for the Rupay variant, and thought I'd share the process and a little trick I figured out.

So, I called up Axis Bank today and asked them to switch my card from Mastercard to Rupay. The rep on the line said it was possible, but a joining fee would be charged.

I told her I had already paid the joining fee when I first got the card in September 2023, so they should waive it. She put me on hold for a couple of minutes but came back and said the fee is compulsory for a new card issuance, and a waiver is not possible.

This is where I had a thought. My annual fee for the old Mastercard was due next month (September 2025) anyway. I would have had to shell out ₹500 + GST for it regardless.

So I thought, what the heck. I might as well pay this "joining fee" now. The bright side is that my annual fee cycle for this new card will start from today, meaning the next renewal fee will only be in August 2026.

I agreed and told her to proceed. The rep then explained the card's benefits and sent me an SMS where I had to provide my consent by verifying it with an OTP. This was successfully done.

View attachment 105334

Basically, I paid the fee I was going to pay next month anyway, got the Rupay card I wanted, and pushed my next payment out by an extra year. It seemed like a fair deal to me.

The process was very fast! The new Airtel Axis RuPay card is already showing up in my Axis mobile app. The strange part, however, is that my old Airtel Mastercard has already disappeared from the app and the net banking website.

View attachment 105335

Now, it only shows my other cards (like my Privilege card) and the new Airtel RuPay card.

The rep confirmed that the physical card will arrive within 10-14 working days. She also clarified their official policy on the old card: my existing Airtel Axis Mastercard will be deactivated precisely on the 45th day from the new card's setup date.

Just a heads-up for anyone else in the same boat whose renewal is coming up. This might be a decent trade-off.


EDIT - customer care representative told me that no welcome benefits will be provided(as it was already provided during 1st time ). In the CIBIL report, a new account will be created and the previous account will be closed.

So, basically, they are issuing a new credit card instead of just changing the network.
Thanks you so much.

Finally upgrade my Axis Airtel MC to RuPay through customer care.
 
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