HDFC Platinum DC Issue

[CarbonLogic]

Hi guys, very briefly:

Opened SavingsMax account on 1st April 2025, received the welcome kit. Set the PIN for DC and also the domestic transaction limits. Turned OFF international txns

Did not use the DC till now because I did not really have the need to use it. I tried using it now on Myntra via Smartbuy since it has the x10 offer going on

But when I tried to do the transaction it fails giving the reason as Alt ID provisioning failed



Also just to troubleshoot, I turned OFF the domestic limits and turned them back ON and Saved in the MyCards app. And tried the above process again, still no online payment processing.

What do you recommend I do next? Go to bank?

Thanks!

 

[hender]

Hi guys, very briefly:

Opened SavingsMax account on 1st April 2025, received the welcome kit. Set the PIN for DC and also the domestic transaction limits. Turned OFF international txns

Did not use the DC till now because I did not really have the need to use it. I tried using it now on Myntra via Smartbuy since it has the x10 offer going on

But when I tried to do the transaction it fails giving the reason as Alt ID provisioning failed

View attachment 99663

I went to a nearby ATM to try withdrawing some cash, but there also it is giving error saying something along the lines of this operation is not allowed on this card

Then I just tried to check balance in the ATM which was successfull so this confirms that the PIN is working

Also just to troubleshoot, I turned OFF the domestic limits and turned them back ON and Saved in the MyCards app. And tried the above process again, still no online payment processing, not able to withdraw cash.

What do you recommend I do next? Go to bank?

Thanks!

Try to have a word with Cust Care first, they may check and resolve.

 

[CarbonLogic]

Try to have a word with Cust Care first, they may check and resolve.

I have emailed them, waiting for response.

I was successfully able to withdraw cash, the reason I was not able to was actually a bit stupid. The ATM I was using had buttons on the side and not a touch screen. I thought I was selecting an option by pressing the button on the side, but turns out you need to press the button that is exactly next to the option. From my eye level I was pressing 1 button UP and the ATM was cancelling my session.

Now the issue is only with online transactions actually.
Even on Amazon when I add the card on the payments screen it only says "Mastercard" its not mentioning the bank name. For my other cards its mentioning the bank name along with variant so for example Kotak Mahindra Bank Visa card, State Bank of INdia Visa card.
But for the HDFC Platinum card its only sayings MasterCard

When I click on make payment on the final screen, it shows "loading bank page" for the OTP but I never get the OTP, the bank page never loads and the screen just goes back to the Shopping cart.

I Feel like something is wrong with my Debit Card

 

[hender]

I have emailed them, waiting for response.

I was successfully able to withdraw cash, the reason I was not able to was actually a bit stupid. The ATM I was using had buttons on the side and not a touch screen. I thought I was selecting an option by pressing the button on the side, but turns out you need to press the button that is exactly next to the option. From my eye level I was pressing 1 button UP and the ATM was cancelling my session.

Now the issue is only with online transactions actually.
Even on Amazon when I add the card on the payments screen it only says "Mastercard" its not mentioning the bank name. For my other cards its mentioning the bank name along with variant so for example Kotak Mahindra Bank Visa card, State Bank of INdia Visa card.
But for the HDFC Platinum card its only sayings MasterCard

When I click on make payment on the final screen, it shows "loading bank page" for the OTP but I never get the OTP, the bank page never loads and the screen just goes back to the Shopping cart.

I Feel like something is wrong with my Debit Card

Have you tried some where else, like online Recharge on telecom services provider website or may be any other app or site.
Have you tried net banking to set transaction limit ? On Off etc