Hi guys. Last night, at around 2Am, there was a debit from my parents credit card of 3500 or so. My dad got a confirmation call and he pressed approve as he thought I was doing something (my dad was out of town and had just returned and was downstairs). Luckily the txn happened just a few mins before he got back and my dad confirmed if I did a txn and I denied so that's when we understood there's been a scam most likely. I immediately blocked all of our credit cards till morning till I was able to get to Customer care. The customer care told me that the txn is in a unsettled state as of now and told me that the merchant name. (since it's not been 24hrs since the txn took place, it doesn't show up in app and NB portal). The cust care told me that there's downtime so can't report it rn and I'll have to contact again in some time. Okay, I'll buy that.
The annoying thing is ki for talking to a human cust care exec, it took me around 3 to 4 mins (if someone didn't know what to do or just panicked and didn't block card, there could be more fraud txns in that 4 mins? ) I found this to be really bad. Also ICICI should start having a separate number for reporting such frauds. I have called on 1800 1080 as was told me in the txn confirmation email, to call if unauthorized txn. This is purely pathetic.
The annoying thing is ki for talking to a human cust care exec, it took me around 3 to 4 mins (if someone didn't know what to do or just panicked and didn't block card, there could be more fraud txns in that 4 mins? ) I found this to be really bad. Also ICICI should start having a separate number for reporting such frauds. I have called on 1800 1080 as was told me in the txn confirmation email, to call if unauthorized txn. This is purely pathetic.
