Existing Customer Struggling to Open a Savings Account in Axis Bank

[kapisetti]

In 2018, I opened a zero-balance account in Axis Bank online but didn't complete the video KYC. After a year, the account was blocked.

Last year, I visited an Axis Bank branch to open a new account. The bank employee tried multiple times to open a savings account through the online process, but after Aadhaar verification, it showed I was an existing customer. Since the online process didn't work, he suggested a current account, assuring me there were no charges, just a ₹7,500 minimum balance requirement. I agreed and completed the video KYC.

After a month, ₹250 + GST started getting deducted every month. I stopped using the account, and now the balance is -₹5,646.

I want to close this current account but still open a savings account in Axis Bank. Does anyone know the process for existing customers? Please help.

 

[Hell_Kitty]

Location you're trying to open an account? Go to other branch and try

 

[kapisetti]

Chevella branch (Rangareddy District).

 

[Anil_SinghAnil_Singh is verified member.]

In 2018, I opened a zero-balance account in Axis Bank online but didn't complete the video KYC. After a year, the account was blocked.

Last year, I visited an Axis Bank branch to open a new account. The bank employee tried multiple times to open a savings account through the online process, but after Aadhaar verification, it showed I was an existing customer. Since the online process didn't work, he suggested a current account, assuring me there were no charges, just a ₹7,500 minimum balance requirement. I agreed and completed the video KYC.

After a month, ₹250 + GST started getting deducted every month. I stopped using the account, and now the balance is -₹5,646.

I want to close this current account but still open a savings account in Axis Bank. Does anyone know the process for existing customers? Please help.

Close your existing current account. I think you are unable to open a new savings account due to existing customer ID. Ask the bank employee to open new savings account with new customer ID. Whenever you try to apply a credit card in future, ask them to apply via new customer ID.

 

[me_sovon]

Zero balance means BSBD Account under government scheme?

 

[kapisetti]

Close your existing current account. I think you are unable to open a new savings account due to existing customer ID. Ask the bank employee to open new savings account with new customer ID. Whenever you try to apply a credit card in future, ask them to apply via new customer ID.

I already have 2 credit cards in axis bank.

 

[kapisetti]

Zero balance means BSBD Account under government scheme?

No, Axis ASAP account