DCB DCB Annual Benefits not received and its Process

[narendrakm]

I need help from experienced forum members. For my DCB statement of Dec 2023 I am eligible for annual benefits.
However I have still not received them. I contacted smartbuy helpdesk raised a case too. They assure me they will call back but they never did despite my followups. Tired of chasing them.
By when should I expect them? What is the process to escalate the matter? Whom should I contact next ? Any help will be much appreciated.

 

[coolguy1]

Try writing an email to grievance.redressalcc@hdfcbank.com

And you can also try PriorityRedressal.CreditCards@hdfcbank.com

They should be able to help and are way better than the normal CC support for any premium card escalation issues.

 

[narendrakm]

Try writing an email to grievance.redressalcc@hdfcbank.com

And you can also try PriorityRedressal.CreditCards@hdfcbank.com

They should be able to help and are way better than the normal CC support for any premium card escalation issues.

Thanks for your response. Today I pulled concierge team and hdfc customer care into a conference call. Hdfc customer care says it can take upto 60 days after bill statement to activate annual benefits. I hope it happens on its own now. Anyone with similar experience ?

 

[girish3456]

I need help from experienced forum members. For my DCB statement of Dec 2023 I am eligible for annual benefits.
However I have still not received them. I contacted smartbuy helpdesk raised a case too. They assure me they will call back but they never did despite my followups. Tired of chasing them.
By when should I expect them? What is the process to escalate the matter? Whom should I contact next ? Any help will be much appreciated.

Same for me too. I too haven't received. Customer service team told I will be getting it after the bill generation in Feb month. Tomorrow is my bill generation date. Need to see

 

[V360]

The benefits will automatically get updated - do check if it is available in below link:

SmartBuy

SmartBuy is a platform that solely displays offers extended by Merchants to HDFC Bank's Customers. HDFC Bank is not responsible for selling/rendering any of the listed Products/Services. HDFC Bank does not act as an express or implied agent of the listed Merchants/owners of the following...

offers.smartbuy.hdfcbank.com

 

[Ram1]

wallet loads on dcb considered for annual fee waiver?
I can't see any reward points for those transactions

 

[adarshchand18]

@narendrakm did you get the benefits?

 

[girish3456]

wallet loads on dcb considered for annual fee waiver?
I can't see any reward points for those transactions

Yes wallet loading are considered as a part of annual fee waiver. However those transactions won't give you any annual benefits apart from the annual fee waiver & no monthly benefits for wallet loading (even if you cross morethan 80,000 in a month if in case you hold DCB Plastic credit Card)