It would still be OK if it just gave error messages. But no, YONO can also absolutely mislead customers with misinformation!
Recently I had booked an FD after 9 pm one night. I knew it was not going to go through, and would only be queued for next day processing. I was okay with it. YONO showed a message to this effect too, just like netbanking. So I didn't expect any funny business.
What actually happened however, was quite astounding. Nothing happened even by late next afternoon! Even the money was not debited from my SB account!
So I went ahead, and booked the same FD all over again through netbanking. It went through smoothly, and didn't even throw any error.
I was fully expecting some kind of error message if and when the YONO FD booking actually came up for processing (because there wasn't enough money still left in my SB account).
To my astonishment, no such thing ever happened! It was as if the YONO FD booking event was actually never recorded in their system!
I lost all faith in YONO from that day, and went back to good old netbanking.
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