DarthBrooks
TF Premier
Hello Everyone,
Axis is back messing up again. I am a frequent traveler and the first airline I look while booking is Indigo. I have been using Atlas since I got it in late February for all my bookings, everything has been smooth so far. I did a transaction for INR 3.5K on 1 Jul (my first after recent TnC change), I was supposed to receive accelerated miles i:e 5 Miles per 100 spent but i received base reward, 2 Miles per 100 spent, talking to Axis Customer support they confirmed the transaction done by me on both 11 June and 1 July on Indigo have same MCC 4511 which is an Airline MCC but now they have excluded this MCC from reward program. As far as I read the new TnC they have just generalized the category. I have written a mail and will be escalating this but has anyone had same experience recently ?
TLDR: Axis has silently excluded airline MCC 4511 from accelerated rewards on the Atlas card. Despite Indigo being your preferred airline and previous bookings earning 5 Miles/₹100, your recent 1 July transaction only earned base rewards (2 Miles/₹100). Axis support confirmed MCC 4511 is now excluded, even though the new T&Cs only broadly mention category changes without clearly stating this.
Axis is back messing up again. I am a frequent traveler and the first airline I look while booking is Indigo. I have been using Atlas since I got it in late February for all my bookings, everything has been smooth so far. I did a transaction for INR 3.5K on 1 Jul (my first after recent TnC change), I was supposed to receive accelerated miles i:e 5 Miles per 100 spent but i received base reward, 2 Miles per 100 spent, talking to Axis Customer support they confirmed the transaction done by me on both 11 June and 1 July on Indigo have same MCC 4511 which is an Airline MCC but now they have excluded this MCC from reward program. As far as I read the new TnC they have just generalized the category. I have written a mail and will be escalating this but has anyone had same experience recently ?
TLDR: Axis has silently excluded airline MCC 4511 from accelerated rewards on the Atlas card. Despite Indigo being your preferred airline and previous bookings earning 5 Miles/₹100, your recent 1 July transaction only earned base rewards (2 Miles/₹100). Axis support confirmed MCC 4511 is now excluded, even though the new T&Cs only broadly mention category changes without clearly stating this.
