Axis Grab Deals not working for me (Magnus CC holder)

[mojai]

Hi,

Even though I have an Axis Credit Card, I am not able to use the grab deals portal. When I enter the last 4 digits of my credit card and my mobile number, I get an error - Details entered for authentication do not match our records (screenshot attached).

Did anyone face this issue? If yes, how do I resolve this?

 

[db51]

I faced the same issue. Issue was that I had two customer IDs, one for my bank account and another for my credit card. After getting my card shifted to the bank account customer ID, it started working. Or you might just need to wait for few days.

 

[PANK]

Try again after some time

 

[mojai]

I have been trying for months now. CC said they are working on it but no update yet.

 

[TheMentalist]

I have been trying for months now. CC said they are working on it but no update yet.

write to Premium.Experience@axisbank.com

 

[sky_walker_rules]

i am getting too, any luck?

 

[Himanshu Rathi]

I was facing the same issue with my Axis credit card as it was not linked to my customer ID but then I mailed the Axis team at premium.experience@axisbank.com and my issue was resolved within two working days.

 

[mojai]

Working now after raising this with the customer support.

 

[shubhamosy]

An alternative solution to access the Axis Grab Deals portal is to log in to the Axis Bank website and go to the credit card section at olive.axisbank.com. Under the card section, you will see all your credit card transactions. In the offer section, there will be a banner at the bottom of the site. By using that banner and visiting Grab Deals, you will not receive an error message.

 

[Norulen]

Hello All,

I have been trying to use grabdeals using my axis magnus credit card from last two months ever since I received my credit card. But i keep getting error that user not verified and details entered for authentication do not match our records.

Getting error despite entering correct details. I have escalated to the customer care so many times but as usual the customer care is complete hopeless. They provide such generic response and keeps saying that they will resolve within 3 days but nothing gets actioned neither I get any updates.

Does anyone know how this can be resolved? Hope Grabdeals portal benefits are available for Axis Magnus Credit Card

Can community members please help

 

[shubhamosy]

Hello All,

I have been trying to use grabdeals using my axis magnus credit card from last two months ever since I received my credit card. But i keep getting error that user not verified and details entered for authentication do not match our records.

Getting error despite entering correct details. I have escalated to the customer care so many times but as usual the customer care is complete hopeless. They provide such generic response and keeps saying that they will resolve within 3 days but nothing gets actioned neither I get any updates.

Does anyone know how this can be resolved? Hope Grabdeals portal benefits are available for Axis Magnus Credit Card

Can community members please help

Brother Just search topic or error, before creating a thread.

Axis Grab Deals not working for me (Magnus CC holder)

Hi, Even though I have an Axis Credit Card, I am not able to use the grab deals portal. When I enter the last 4 digits of my credit card and my mobile number, I get an error - Details entered for authentication do not match our records (screenshot attached). Did anyone face this issue? If yes...

www.technofino.in

 

[Norulen]

Brother Just search topic or error, before creating a thread.

Axis Grab Deals not working for me (Magnus CC holder)

Hi, Even though I have an Axis Credit Card, I am not able to use the grab deals portal. When I enter the last 4 digits of my credit card and my mobile number, I get an error - Details entered for authentication do not match our records (screenshot attached). Did anyone face this issue? If yes...

www.technofino.in

Tried searching prior to posting but couldn’t find relevant thread. My bad if i missed it. Apologies

 

[Norulen]

An alternative solution to access the Axis Grab Deals portal is to log in to the Axis Bank website and go to the credit card section at olive.axisbank.com. Under the card section, you will see all your credit card transactions. In the offer section, there will be a banner at the bottom of the site. By using that banner and visiting Grab Deals, you will not receive an error message.

Thanks for suggestion. Tried this method also but got the same error message

 

[Norulen]

I was facing the same issue with my Axis credit card as it was not linked to my customer ID but then I mailed the Axis team at premium.experience@axisbank.com and my issue was resolved within two working days.

Senr atleast 10 mails on this email address but no resolution. Everytime I email they respond saying it will be resolved in 3 days or 5 days but it never gets resolved. Pathetic customer service

 

[Norulen]

Working now after raising this with the customer support.

Which email ID you sent an email? Mine is still not resolved

 

[Norulen]

I faced the same issue. Issue was that I had two customer IDs, one for my bank account and another for my credit card. After getting my card shifted to the bank account customer ID, it started working. Or you might just need to wait for few days.

Is it possible that my credit card is not working because I do not have saving account?

 

[mojai]

Is it possible that my credit card is not working because I do not have saving account?

Raise a request with customer care. I also dont have a savings account, so it does not matter.

 

[Norulen]

Raise a request with customer care. I also dont have a savings account, so it does not matter.

Issue got resolved for me finally after changing the mobile number. This was because of two separate customer ID linked to the same mobile number

 

[brightknight]

What do we get if we use axis neo card in grabdeals portal?