Is there anyone here with a new add on Infinia card that has a different number than the primary? Can you share a censored picture of their statement? I want to see how the spends and points earned on the add on card are displayed in the statement generated for the primary holder
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Anyone here with a new add on Infinia which has a different card number?
- Thread starter LiamHouse
- Start date
I'm not asking which accounts the points are added to, I want to know if the statement shows "Primary holder earned 10k points" "Add on 1 earned 2k points" "Add on 2 earned 800 points" or just "you earned 12.8k points this month". I want to know if the points mentioned in the statement are separated with different name headers similar to how they are separated for spends. Can you share a picture of the points section in your statement?
should be like this for separate numbered add-on cards as well
currently (all add-ons same number) comes like this
okay so it tells you how many points was earned by each card on a transaction basis, so if you want to know how many total points were were earned by one you just manually add it up at the end or does it give you a total amount per card at the end similar to the money bill? thanks for the picture.
It gives both individual transaction reward points as well as total. But it’s a cumulative total of all add-on’s transactions plus primary’s transactions.
Don't think smartbuy accelerated points are divided.
is that the case? @cc_optimizer can you confirm or if possible show accelerated points on the statement?
That’s correct. Accelerated points are not divided. Just base points are mentioned per transaction. At the end just the total accelerated points are mentioned and added up.
I applied Add-on card for my brother, he has received the different number then mine, but we're not able to get it activated. That card is not showing up on my account (checked mycards.hdfcbank.com as well), and his account. Spoke to customer care, they have asked for screenshot but not able to figure out whats wrong.
Can anyone suggest how would I get the add-on card activated?
Can anyone suggest how would I get the add-on card activated?
Go to atm, set pin and do a small transaction. Is mobile number added?
Check his hdfc app/ netbanking. You will see cards there.
you will have to call hdfc customer care for this..
Call Customer care and ask them to cancel just one add-on card. If asked, mention that you wanna apply for a different family member. Once the call is done, login to netbanking and apply for a new add-on for your wife. It should get delivered in about 3 days with a new card number and linked mobile number would be hers. In case it is not(was the case with me), you can call again to get it updated.
Agree. Well explained.
Only I don’t think they update phone number on call. So, I had to fill a form and send it to grievance team.
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