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Infinia HDFC Infinia Priority Pass Charged for Access in Domestic Indian Airports

I too had raised a query regarding the ongoing discussion with infinia.services. Here is the response which sounds as if I have asked for something which needed further investigation. If the communication about this change to HDFC's staff is clear, they should communicate right away.😀
I received same reply.
For other's they have just asked to use Card in domestic lounges. Not specified if PP will be charged or not.
 
Lol, based on the email replies, even the executives are keeping it vague, similar to the website. They mention to use PP outside of india, but have not mentioned that it will be charged if used within India.
 
It seems someone has edited the Infinia page on the HDFC website and messed it up badly!

The hyperlink to the lounge access list is broken. If you call Infinia concierge services, each agent provides their own version—there’s no consistent answer.

The only concrete information comes from the grievance redressal team, who take their time to respond.

If Priority Pass domestic access has changed, Infinia cardholders deserve proper communication, and HDFC should match the lounge access coverage in India to that of Priority Pass.
 
I think I got connected with a customer care guy who was reasonable. Earlier he mentioned it will be chargeable but on confronting that yesterday I was told it will be free, he checked the call recording, then checked with training team management.
His eventual response was this change is not rolled out yet. It will happen, not sure when but users will be provided proper info through mail and some notice period. For now it is complimentary.
 
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But why is HDFC removing this access ( if in future)? I don't think it will be misused.
probably because of higher fees on using PP. also people misuse it as a guest access in lounges where both infina and pp are allowed.
 
probably because of higher fees on using PP. also people misuse it as a guest access in lounges where both infina and pp are allowed.
don't think it's due to higher fee and all. If it's unlimited, for PP it's unlimited across the globe. But yes, they may like to restrict concurrent access with PP and card at the same time.
 
I think I got connected with a customer care guy who was reasonable. Earlier he mentioned it will be chargeable but on confronting that yesterday I was told it will be free, he checked the call recording, then checked with training team management.
His eventual response was this change is not rolled out yet. It will happen, not sure when but users will be provided proper info through mail and some notice period. For now it is complimentary.
Now this makes sense. Thanks for confronting them with proper due diligence.
In summary, they have not even communicated properly internally. They have "Eventual consistency" model 🙂
 
Guys, I suggest we please stop pursuing this. Enough people have reached out to them over call and especially email, can we please just quietly wait to hear back from grievance redressal? Asking repeated questions around a devaluation that most likely hasn’t will convince the bank that customers will happily accept the change and actually do it. 😊
 
As I said earlier, they would just lie. Here's the response verbatim from HDFC. They claim they have not updated lounge T&C since September 2023 🙂
 

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As I said earlier, they would just lie. Here's the response verbatim from HDFC. They claim they have not updated lounge T&C since September 2023 🙂
then let's go with Infinia Smartbuy website and continue using PP however we want.

Unless I receive an official communication from them regarding PP access changes, I'm gonna keep using my PP for domestic access.
 
don't think it's due to higher fee and all. If it's unlimited, for PP it's unlimited across the globe. But yes, they may like to restrict concurrent access with PP and card at the same time.
It might be because of pricing only. As for domestic card swipe lounge charge some 600 rupee (max amount but actually up to negotiation from bank it might be 250-600) and for PP its 1200-1600 (again upto negotiation this is the max amount).
 
HDFC PR team at work? They are lurking here.

You beat me to posting it. But useless copy paste information in the article. I have emailed escalation.cc
Will post their response once I get it
 
HDFC PR team at work? They are lurking here.

Still didn’t specify if PP will be charged in India.
 
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HDFC Grievance confirming charges using Priority Pass on domestic lounges, have responded them back asking why Infinia Metal benefit page still showing up wrong information and from when this change is applicable and why users are not being notified regarding the change in lounge access if there have been any changes recently.

Lets see what they reply back.
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HDFC Grievance confirming charges using Priority Pass on domestic lounges, have responded them back asking why Infinia Metal benefit page still showing up wrong information and from when this change is applicable and why users are not being notified regarding the change in lounge access if there have been any changes recently.

Lets see what they reply back.
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This email nailed it!
If you dare to use your Priority pass in India, you will definitely get charged almost 2800
 
This email nailed it!
If you dare to use your Priority pass in India, you will definitely get charged almost 2800
I have used my PP [self + 2 add-ons] for three persons [in total] at a lounge at CCU Airport an hour back. Let’s see if I get charged.

My argument is, am I supposed to [or expected to] follow TechnoFino or Twitter to know about any changes in T&C? Why shouldn’t it be up to the bank to apprise me of a change in T&Cs, if any?
 
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