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Infinia HDFC Infinia Priority Pass Charged for Access in Domestic Indian Airports[As of 29th July 2025,No one got charged]

HDFC Grievance confirming charges using Priority Pass on domestic lounges, have responded them back asking why Infinia Metal benefit page still showing up wrong information and from when this change is applicable and why users are not being notified regarding the change in lounge access if there have been any changes recently.

Lets see what they reply back.
View attachment 86392
Should've also asked why lounge coverage is so shitty compared to DCBM?

Are they trying to bridge the gap between Infinia and Regalia?
 
I have used my PP [self + 2 add-ons] for three persons [in total] at a lounge at CCU Airport an hour back. Let’s see if I get charged.

My argument is, am I supposed to [or expected to] follow TechnoFino or Twitter to know about any changes in T&C? Why shouldn’t it be up to the bank to apprise me of a change in T&Cs, if any?
Can you please confirm if you had used at Irish house. I also had used them 2 days back
 
As Priority pass on HDFC Infinia has now recently been donwgraded where it now only allows only visits to International lounge access and Domestic lounge can still be accessed via Infina credit card.

I just want to know will a visit to Mumbai International Airport Lounge be considered as a domestic lounge visit or comes under International Visit?
 
As Priority pass on HDFC Infinia has now recently been donwgraded where it now only allows only visits to International lounge access and Domestic lounge can still be accessed via Infina credit card.

I just want to know will a visit to Mumbai International Airport Lounge be considered as a domestic lounge visit or comes under International Visit?
It would be considered as domestic lounge visit, any lounge in India be it after immigration should be considered as domestic only
 
It would be considered as domestic lounge visit, any lounge in India be it after immigration should be considered as domestic only

Best terminology will be domestic ( any lounge within India) and overseas ( obvious). That should be crystal clear.
 
I have used my PP [self + 2 add-ons] for three persons [in total] at a lounge at CCU Airport an hour back. Let’s see if I get charged.

My argument is, am I supposed to [or expected to] follow TechnoFino or Twitter to know about any changes in T&C? Why shouldn’t it be up to the bank to apprise me of a change in T&Cs, if any?

Write to them, there was NO prior intimation from HDFC.
 
Is there any PP now which is FREE for use within India?

Infinia PP was useful for my travel needs. If it is really gone( officially confirmed via website), Is there any alternates?
 
Just because you haven't encountered it doesn't mean it's not true. Please compare the domestic lounge access list of dcb and infinia and you will see the difference in number of lounges. Alot of cities are missing from infinia. I myself have encountered this in prayagraj and vizag airport where infinia isn't accepted but PP is.
And if PP becomes chargeable in domestic airport, infinia lounge list becomes smaller so it is a devaluation.

Edit - the following number of lounges are present on the mentioned cards.
Infinia - 39
DCB - 53
Marquee - 54
ICICI - 68

Hi,

May I ask you, if you compiled it from respective card websites? Also, which card of ICICI are you referring to?

DCB seems to a far better option for lounges within HDFC with above stats.
 
Guys, I suggest we please stop pursuing this. Enough people have reached out to them over call and especially email, can we please just quietly wait to hear back from grievance redressal? Asking repeated questions around a devaluation that most likely hasn’t will convince the bank that customers will happily accept the change and actually do it. 😊
vahi, people go haywire, everyone wants to call them and mail them what for? just for an answer they can post here and get some brownie points over
 
Hi,

May I ask you, if you compiled it from respective card websites? Also, which card of ICICI are you referring to?

DCB seems to a far better option for lounges within HDFC with above stats.
All icici cards (visa) share same list. Just the number of visits is different.
 
vahi, people go haywire, everyone wants to call them and mail them what for? just for an answer they can post here and get some brownie points over
It's not always about getting the brownie points buddy and what brownie points...who cares. With PP not being allowed domestically, ppl might be concerned about additional privileges that come with Infinia being curtailed like faster entry into the lounges, access to arrival lounges and so on. Moreover, some travelers have used PP to access domestic lounges recently. Most of folks here simply trying to seek clarity here.
Posts don't give you points like cards do. Any post is ok as long as it's adding some value or making some sense.
 
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