IndusInd Exclusive Account Opened, But Debit Freeze Showing – What Next?

[rohit_]

Just opened an Indus Exclusive Savings Account with an initial deposit of ₹90,000 and completed VKYC successfully.
After logging into the app, it shows "Debit Freeze" on the account.
Called customer care—they gave me the branch deputy manager's contact and asked me to follow up on Monday.

Is this normal after account opening, or is there anything else I need to do?
Anyone else faced this?

 

[Wealth is my birth right!]

Just opened an Indus Exclusive Savings Account with an initial deposit of ₹90,000 and completed VKYC successfully.
After logging into the app, it shows "Debit Freeze" on the account.
Called customer care—they gave me the branch deputy manager's contact and asked me to follow up on Monday.

Is this normal after account opening, or is there anything else I need to do?
Anyone else faced this?

Yes with IndusInd digital accounts opening they do kyc and activate account which will show up funds but u cant use it without branch visit
In branch they will do CDD pls carry 3 photos with you
That’s my experience in past just sharing if it helps u

 

[rohit_]

Yes with IndusInd digital accounts opening they do kyc and activate account which will show up funds but u cant use it without branch visit
In branch they will do CDD pls carry 3 photos with you
That’s my experience in past just sharing if it helps u

wow i have 3 cc with them that time not cdd done

 

[Wealth is my birth right!]

wow i have 3 cc with them that time not cdd done

Concept of cc with bank is liability product and saving account is asset so the treatment norms to compliance is different
Anyway it’s one time visit with photo post which branch ppl got close to me thereafter on a call they place debit card chq book all with a otp that’s it

 

[rohit_]

Concept of cc with bank is liability product and saving account is asset so the treatment norms to compliance is different
Anyway it’s one time visit with photo post which branch ppl got close to me thereafter on a call they place debit card chq book all with a otp that’s it

okay on monday try to contact deputy manager

just sending a mail

to: nodal.officer@indusind.com,
exclusive@indusind.com
cc: crpc@rbi.org.in

 

[Wealth is my birth right!]

okay on monday try to contact deputy manager

just sending a mail

to: nodal.officer@indusind.com,
exclusive@indusind.com
cc: crpc@rbi.org.in

Sure pls update here
IndusInd reply in mail sometime take a week

 

[sunit123]

Do not panic...This error will go automatically within one week...Nothing to do....No need to visit branch etc.....Add beneficiary in net banking and transfer money to other account, it will work.

 

[rohit_]

Do not panic...This error will go automatically within one week...Nothing to do....No need to visit branch etc.....Add beneficiary in net banking and transfer money to other account, it will work.

for net banking required cvv or pin of dc and both not available on indie app unable to view cvv and unable to set pin

 

[sunit123]

for net banking required cvv or pin of dc and both not available on indie app unable to view cvv and unable to set pin

Dc will be delivered in 2/3 days

 

[cardy]

Most probably it will be automatically ok, wait for a few days till you get welcome kit and dcs

 

[rohit_]

Most probably it will be automatically ok, wait for a few days till you get welcome kit and dcs

maybe yes
reason just received msg that "Your IndusInd A/C No. ************ has crossed '80%' of maximum A/C BAL limit of INR 1,00,000. Visit branch to complete KYC review - IndusInd Bank" so after vkyc approved this will maybe automatically solved

 

[rohit_]

Dc will be delivered in 2/3 days

but for pin atm allow to set? reason indie app not allowing

 

[sunit123]

but for pin atm allow to set? reason indie app not allowing

I set from NetBanking after receiving debit card...keep patience

 

[cardy]

maybe yes
reason just received msg that "Your IndusInd A/C No. 158***954574 has crossed '80%' of maximum A/C BAL limit of INR 1,00,000. Visit branch to complete KYC review - IndusInd Bank" so after vkyc approved this will maybe automatically solved

Though Making a cdd takes only five minutes and it will save you from future freezes or hindrances during your needs. Besides you will get one of their number in case you need.

So , though it may not be required, if branch is near , I will recommend you to complete the cdd. My personal opinion.

 

[rohit_]

Though Making a cdd takes only five minutes and it will save you from future freezes or hindrances during your needs. Besides you will get one of their number in case you need.

So , though it may not be required, if branch is near , I will recommend you to complete the cdd. My personal opinion.

i already get deputy branch manager number from cc on monday i will contact him and try for this he send someone to my home actually due to health issues i am unable to visit

 

[rohit_]

Update: Account debit freeze removed without any effort yesterday
i notice that there is a error in annual income section where annual income showing 50k to 1 lakh but i filled this as monthly income so again maybe debit freez issue happen so for safety i withdraw all funds

now firstly i want to link my pinacle card with this exclusive account so zero mab but unable to do that from netbanking or old app on app shows error incorrect details and on netbanking redirected to logout page showing error maintainace

after this i will contact branch for rekyc or what they want for income correction so in future not face this issue

if anybody have any idea to link ac with cc pls help
Thanks

 

[Wealth is my birth right!]

Update: Account debit freeze removed without any effort yesterday
i notice that there is a error in annual income section where annual income showing 50k to 1 lakh but i filled this as monthly income so again maybe debit freez issue happen so for safety i withdraw all funds

now firstly i want to link my pinacle card with this exclusive account so zero mab but unable to do that from netbanking or old app on app shows error incorrect details and on netbanking redirected to logout page showing error maintainace

after this i will contact branch for rekyc or what they want for income correction so in future not face this issue

if anybody have any idea to link ac with cc pls help
Thanks

Calling customer care will work if account is unfreezed