I just got a call from my RM.
He's having a completely different idea about these stuff ig. Makes me feel the bank runs a different website/details for customer and staff 🤷
He told me he can apply for delight card but the fees is 2499 + gst. In that, I'll get 2500 rs worth of points that I can redeem in HP One app (ik HP pay app). And then, annual fee is 499+tax.
This felt like a combination of World Delights card and Delights card.
I asked if he's talking about the White or Red card, as he sounded pretty confused while explaining 😂.
And... He sends me a photo.... Of Grandé card. I don't match any eligibility criteria of that card or that account 😂 but they can apply for this for me with the above fees.
He was saying that he has only 1 option to apply and that is that Grandé card 🤷
I told him this isn't the card and sent him the photo of the red Delights card. He has asked for some time to get back.
Idk whether Indusind doesn't educate their staff or their website is completely wrong or what is exactly wrong here. Anyway, I'm recording all calls incase if I lose any money so that I can hold them accountable.