Central Bank of India account funding problem.

[telescope]

I had opened a central bank of india account with vkyc. After few hours, received welcome letter in email. Within that welcome letter, there was a payment link for funding. I paid 2,000 (amount was pre-set in that link) by upi. But amount was never deposited into my account.
Payment link was from payu.

What should I do now? It was indeed a mistake on my part to fund using that payment link. Should have funded using NEFT or something else.

@kuchbhi @SSV @Vasuki @TechnoFino @BVC @Wealth is my birth right!

 

[kuchbhikuchbhi is verified member.]

I had opened a central bank of india account with vkyc. After few hours, received welcome letter in email. Within that welcome letter, there was a payment link for funding. I paid 2,000 (amount was pre-set in that link) by upi. But amount was never deposited into my account.
Payment link was from payu.

What should I do now? It was indeed a mistake on my part to fund using that payment link. Should have funded using NEFT or something else.

@kuchbhi @SSV @Vasuki @TechnoFino @BVC @Wealth is my birth right!

Start by initiating a grievance with the bank sending reference number of payment if you have telling them you funded by their link but such and such happened.

Next search payu transaction status on payu website and chip in required details to see whether transaction was successful.
Also contact payu helpline to ask them about such and such case that merchant has not provided the required service for which the payment was.

If both the bank and payu are unable to get your complaint resolved, then RBIO might be the solution.

 

[s1t2y3a3m6]

I had opened a central bank of india account with vkyc. After few hours, received welcome letter in email. Within that welcome letter, there was a payment link for funding. I paid 2,000 (amount was pre-set in that link) by upi. But amount was never deposited into my account.
Payment link was from payu.

What should I do now? It was indeed a mistake on my part to fund using that payment link. Should have funded using NEFT or something else.

@kuchbhi @SSV @Vasuki @TechnoFino @BVC @Wealth is my birth right!

It takes time and your deposit will reflect only after activation of account on backend team/branch.

if it's been too many days not deposited then visit branch.

 

[telescope]

Start by initiating a grievance with the bank sending reference number of payment if you have telling them you funded by their link but such and such happened.

Next search payu transaction status on payu website and chip in required details to see whether transaction was successful.
Also contact payu helpline to ask them about such and such case that merchant has not provided the required service for which the payment was.

If both the bank and payu are unable to get your complaint resolved, then RBIO might be the solution.

The complaint link of central bank is down since few days. Doubt it'll come online soon.

Tried raising complaint with payu, but there is just no way to raise any complaint with them. Even the FAQ says contact merchant for any dispute. Customer care doesn't exist at payu.

 

[telescope]

It takes time and your deposit will reflect only after activation of account on backend team/branch.

if it's been too many days not deposited then visit branch.

Account has been activated the same day. Now everyday I am getting reminder sms to fund account.

 

[s1t2y3a3m6]

Account has been activated the same day. Now everyday I am getting reminder sms to fund account.

First visit branch and raise your issue.

Contact payu through website and X

https://help.payu.in/search-query

Check transaction status

https://help.payu.in/knowledge-center/buyer-care

Also raise grievance

 

[kuchbhikuchbhi is verified member.]

Tried raising complaint with payu, but there is just no way to raise any complaint with them. Even the FAQ says contact merchant for any dispute. Customer care doesn't exist at payu.

https://help.payu.in/knowledge-center/buyer-care

after you enter your mob number in this link it shows txn you made
select your txn and click on contact us a form will appear for your info fill and submit

 

[telescope]

First visit branch and raise your issue.

Contact payu through website and X

https://help.payu.in/search-query

Check transaction status

https://help.payu.in/knowledge-center/buyer-care

Also raise grievance

https://help.payu.in/knowledge-center/buyer-care

after you enter your mob number in this link it shows txn you made
select your txn and click on contact us a form will appear for your info fill and submit

this contact us button is not working, it is an empty text (no hyperlink in it)

 

[Wealth is my birth right!]

I had opened a central bank of india account with vkyc. After few hours, received welcome letter in email. Within that welcome letter, there was a payment link for funding. I paid 2,000 (amount was pre-set in that link) by upi. But amount was never deposited into my account.
Payment link was from payu.

What should I do now? It was indeed a mistake on my part to fund using that payment link. Should have funded using NEFT or something else.

@kuchbhi @SSV @Vasuki @TechnoFino @BVC @Wealth is my birth right!

Wait for 2 days either they have to open account and credit your funds or as per upi terms money should get transferred back
Wait till 48 working hours

 

[telescope]

Wait for 2 days either they have to open account and credit your funds or as per upi terms money should get transferred back
Wait till 48 working hours

if you see from the screenshot it's already 48 hours. i'll wait until monday.

 

[s1t2y3a3m6]

this contact us button is not working, it is an empty text (no hyperlink in it)
View attachment 102627

Try to connect here

https://help.payu.in/search-query

 

[telescope]

Try to connect here

https://help.payu.in/search-query

first i have to have the complaint number after that i can search. but there is no way to raise complaint. After giving phone number and otp, everything is blank.

 

[kuchbhikuchbhi is verified member.]

this contact us button is not working, it is an empty text (no hyperlink in it)
View attachment 102627

it was coming with link for me

 

[kuchbhikuchbhi is verified member.]

this contact us button is not working, it is an empty text (no hyperlink in it)
View attachment 102627

 

[telescope]

View attachment 102645

not working for me.

shall I raise dispute with my bank from which I paid UPI?

 

[hender]

View attachment 102645

not working for me.

shall I raise dispute with my bank from which I paid UPI?

@kuchbhi if it's accessible to you, Can you raise the complaint on behalf of @telescope

 

[kuchbhikuchbhi is verified member.]

shall I raise dispute with my bank from which I paid UPI?

that bank is only responsible if transaction failed but it is successful here it seems

 

[telescope]

that bank is only responsible if transaction failed but it is successful here it seems

yes transaction is successful, it is central bank that has not credited the money.

 

[Wealth is my birth right!]

yes transaction is successful, it is central bank that has not credited the money.

Give time till Monday eod