Exewhyzee
TF Premier
Received response from stable money:
Dear Sir/Madam,
This is in reference to the complaint received regarding terms and benefits of the FD-Backed Credit Card that has been availed:
In response to the same, we wish to respectfully submit the following:
1. Disclosures at the Time of Issuance: At the time the card was issued, the customer was provided with a Key Fact Statement (KFS), which clearly stated that “the terms on which the credit card is offered can change over time.” This disclosure was intended to make customers aware that the terms applicable to the card may be modified over the lifecycle of the product.
2. Periodic Revisions in Terms: The issuer undertakes periodic reviews of product features and benefits to ensure sustainability and alignment with market conditions. Any such changes implemented are duly made available to the customers through appropriate methods, including applications/platforms.
3. Customer Consent: The customer had acknowledged and accepted the KFS and the card’s terms and conditions at the time of onboarding. The language in the KFS clearly sets the expectation that card terms may evolve over time.
We trust this clarifies the position. Nevertheless, we remain committed to ensuring a fair and transparent customer experience and are open to engaging with the customer to address any residual concerns.
Please let us know if any further details are required.
Dear Sir/Madam,
This is in reference to the complaint received regarding terms and benefits of the FD-Backed Credit Card that has been availed:
In response to the same, we wish to respectfully submit the following:
1. Disclosures at the Time of Issuance: At the time the card was issued, the customer was provided with a Key Fact Statement (KFS), which clearly stated that “the terms on which the credit card is offered can change over time.” This disclosure was intended to make customers aware that the terms applicable to the card may be modified over the lifecycle of the product.
2. Periodic Revisions in Terms: The issuer undertakes periodic reviews of product features and benefits to ensure sustainability and alignment with market conditions. Any such changes implemented are duly made available to the customers through appropriate methods, including applications/platforms.
3. Customer Consent: The customer had acknowledged and accepted the KFS and the card’s terms and conditions at the time of onboarding. The language in the KFS clearly sets the expectation that card terms may evolve over time.
We trust this clarifies the position. Nevertheless, we remain committed to ensuring a fair and transparent customer experience and are open to engaging with the customer to address any residual concerns.
Please let us know if any further details are required.
