RBIO: Got Compensation of ₹10,000 from Canara Bank

[noobdipesh]

@SJM - Apparently, recently, the total number of Banking Ombudsmen were increased from 22 to 24, wherein Chennai and Kolkata got two BOs each. The Kolkata-I Banking Ombudsman is still Mr. Rabindra Kishore Panda (Earlier was for the whole WB and Sikkim region), whereas for Kolkata - II, a newer one was assigned, who is, Miss Mary Lianlunkim Deng. Apparently, your complaints are being forwarded to Miss Deng.

Tell me any district which comes under Kolkata-I

 

[CosmicCat]

Tell me any district which comes under Kolkata-I

I'm not sure if it is divided district-wise. Perhaps your complaint can go either of these. For instance, for a recent complaint I made to RBI Ombudsman, I was replied by the Office of RBI Ombudsman (ORBIO), Kolkata-I.

 

[SJM]

@SJM - Apparently, recently, the total number of Banking Ombudsmen were increased from 22 to 24, wherein Chennai and Kolkata got two BOs each. The Kolkata-I Banking Ombudsman is still Mr. Rabindra Kishore Panda (Earlier was for the whole WB and Sikkim region), whereas for Kolkata - II, a newer one was assigned, who is, Miss Mary Lianlunkim Deng. Apparently, your complaints are being forwarded to Miss Deng.

Any idea how I can get my complaints to Kolkata - I?

 

[hender]

@SJM - Apparently, recently, the total number of Banking Ombudsmen were increased from 22 to 24, wherein Chennai and Kolkata got two BOs each. The Kolkata-I Banking Ombudsman is still Mr. Rabindra Kishore Panda (Earlier was for the whole WB and Sikkim region), whereas for Kolkata - II, a newer one was assigned, who is, Miss Mary Lianlunkim Deng. Apparently, your complaints are being forwarded to Miss Deng.

खोजी पत्रकार 🤭

 

[CosmicCat]

Any idea how I can get my complaints to Kolkata - I?

@SJM — No idea, since the complaints are automatically routed via their Centralized Receipt and Processing Centre (CRPC) platform. And as far as I know, emailing directly to the regional BO isn't permissible by the policy.

Nonetheless, maybe you can try sending a trail email to obo.kolkata@rbi.org.in after registering the complaint on their CMS portal. This now belongs to Kolkata-I, but in my opinion, it's not worth it. (The email ID belonging to Ombudsman for the new BO, Kolkata-II, is: orbiokolkata2@rbi.org.in.)

By the way, from which email IDs have you been receiving your recent replies from (Like in last 4-5 months): from crpc@rbi.org.in or another one? And do they explicitly mention "Kolkata-II" in these recent emails?

 

[hender]

@SJM — No idea, since the complaints are automatically routed via their Centralized Receipt and Processing Centre (CRPC) platform. And as far as I know, emailing directly to the regional BO isn't permissible by the policy.

Nonetheless, maybe you can try sending a trail email obo.kolkata@rbi.org.in after registering the complaint on their CMS portal. This now belongs to Kolkata-I, but in my opinion, it's not worth it. (The email ID belonging to Ombudsman for the new BO, Kolkata-II is, orbiokolkata2@rbi.org.in.)

By the way, from which email IDs have you been receiving your recent replies from (Like in last 4-5 months): from crpc@rbi.org.in or another one? And do they explicitly mention "Kolkata-II" in these recent emails?

@CosmicCat or Cosmic BABA 🤔

 

[SJM]

@SJM — No idea, since the complaints are automatically routed via their Centralized Receipt and Processing Centre (CRPC) platform. And as far as I know, emailing directly to the regional BO isn't permissible by the policy.

Yes, you are right. Complaints cannot be registered by emailing BO directly. They don't even read adhoc mail. Only when you reply to their mails, is when they read it.

Nonetheless, maybe you can try sending a trail email obo.kolkata@rbi.org.in after registering the complaint on their CMS portal. This now belongs to Kolkata-I, but in my opinion, it's not worth it. (The email ID belonging to Ombudsman for the new BO, Kolkata-II is, orbiokolkata2@rbi.org.in.)

By the way, from which email IDs have you been receiving your recent replies from (Like in last 4-5 months): from crpc@rbi.org.in or another one? And do they explicitly mention "Kolkata-II" in these recent emails?

All from CRPC

 

[CosmicCat]

All from CRPC

I see. Do they explicitly mention either "Kolkata-I" or "Kolkata-II" in the recently emails? Can you please check it out?

 

[SJM]

I see. Do they explicitly mention either "Kolkata-I" or "Kolkata-II" in the recently emails? Can you please check it out?

Mail received on 7th May
बैंकिंग लोकपाल का कार्यालय/ Office of RBI Ombudsman
भारतीय रिज़र्व बैंक /Reserve Bank of India
कोलकाता/Kolkata

Mail received on 8th March
Regards
ORBIO-I, Kolkata

 

[kuchbhikuchbhi is verified member.]

I wonder why I got from rbiteamcms@rbi.org.in?

 

[CosmicCat]

I wonder why I got from rbiteamcms@rbi.org.in?

I wonder the same too. Because the email doesn't even exist!


Are you sure the email asked you to reply back to the same one?

 

[kuchbhikuchbhi is verified member.]

I wonder the same too. Because the email doesn't even exist!
View attachment 97658

Are you sure the email asked you to reply back to the same one?

Every time i get complaint closing email from this too

 

[kuchbhikuchbhi is verified member.]

I wonder the same too. Because the email doesn't even exist!
View attachment 97658

Are you sure the email asked you to reply back to the same one?

proof from gmail

 

[SJM]

I wonder the same too. Because the email doesn't even exist!
View attachment 97658

Are you sure the email asked you to reply back to the same one?

proof from gmail

View attachment 97660

This is a no-reply email. No inbox against the id, used for sending outgoing mails only.

 

[CosmicCat]

This is a no-reply email. No inbox against the id, used for sending outgoing mails only.

But as @kuchbhi said, he was being asked to reply back to the same email address, if I'm not incorrect.

 

[hender]

But as @kuchbhi said, he was being asked to reply back to the same email address, if I'm not incorrect.

F y i

 

[kuchbhikuchbhi is verified member.]

But as @kuchbhi said, he was being asked to reply back to the same email address, if I'm not incorrect.

yes you're correct and then I replied on crpc email
which they closed thinking it was a duplicate complaint 😢

 

[hender]

proof from gmail

View attachment 97660

yes you're correct and then I replied on crpc email
which they closed thinking it was a duplicate complaint 😢

Have you checked in both English and Hindi last of the mail received from teamcms

 

[CosmicCat]

Have you checked in both English and Hindi last of the mail received from teamcms

The last email my dad received from RBIO, it mentioned nothing of that sort.

See an example which he received a few days ago from crpc@rbi.org.in:

The email contained nothing else.

 

[hender]

The last email my dad received from RBIO, it mentioned nothing of that sort.

See an example which he received a few days ago from crpc@rbi.org.in:
View attachment 97674
The email contained nothing else.

Not from crpc one, but from teamcms