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Devaluation Airtel app levying usage fee on utility payments on Airtel Axis credit card
- Thread starter itzmycard
- Start date
- Replies 137
- Views 6K
The condition is such that card holders will continue to use Axis Airtel for bill and utility Payments because even after levy of extra convenience fees, the cashbacks are substantial. Other Banks are worse and they behave as if we are trying to loot their money so they levy fees with zero cashbacks.
Deepak_9155
TF Select
No usage fee on Jio,vi,bsnl prepaid/postpaid recharge using Airtel cc
That means they are specifically levying charges on bills other than communications, i.e., on electricity, gas, water, etc.
Today I paid the electricity bill with no charges. App Ver: 4.117.2
imrahul
TF Select
Do we get 10% cashback on jio, VI and bsnl prepaid recharge with airtel axis credit card on airtel app?
Deepak_9155
TF Select
Then which other credit card give the same cashback
That airtel axis provides
conscious_matter
TF Buzz
I just paid a non-Airtel broadband bill with no usage fee using an older version of the app I had installed on an android simulator on my PC. Just before this, I tried paying the same bill on my phone (iOS, latest version app) and it showed a usage fee.
This is ridiculous that the fee is based on the App version. That is so disorganised. And for everyone - if you want to escape the charges, disable updates on the Airtel Thanks app until they catch up with this (which can't be too long).
Edit: the fun bit with this thing is, you don't even know whom to complain to. Axis will say it's Airtel that's levying the fees. Airtel customer care will say Airtel Thanks app is not under their jurisdiction, contact Airtel Payments Bank. Airtel Payments Bank will say they have nothing to do with the Thanks app, contact Airtel mobile for it. I've been stuck in this loop before, even with escalations. A complaint with the RBI banking ombudsman quickly resolved issues.
This is ridiculous that the fee is based on the App version. That is so disorganised. And for everyone - if you want to escape the charges, disable updates on the Airtel Thanks app until they catch up with this (which can't be too long).
Edit: the fun bit with this thing is, you don't even know whom to complain to. Axis will say it's Airtel that's levying the fees. Airtel customer care will say Airtel Thanks app is not under their jurisdiction, contact Airtel Payments Bank. Airtel Payments Bank will say they have nothing to do with the Thanks app, contact Airtel mobile for it. I've been stuck in this loop before, even with escalations. A complaint with the RBI banking ombudsman quickly resolved issues.
imrahul
TF Select
Only and only airtel is responsible for this fees as airtel thanks is their app
conscious_matter
TF Buzz
Yeah good luck with convincing them of that. I was reporting my experience.
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