Devaluation Airtel app levying usage fee on utility payments on Airtel Axis credit card

[itzmycard]

Airtel started levying usage fees on electricity bill payments while using Airtel Axis credit card on its app. Might add the same for other bill payments also.

 

[pranjal1984]

The condition is such that card holders will continue to use Axis Airtel for bill and utility Payments because even after levy of extra convenience fees, the cashbacks are substantial. Other Banks are worse and they behave as if we are trying to loot their money so they levy fees with zero cashbacks.

 

[Deepak_9155]

No usage fee on Jio,vi,bsnl prepaid/postpaid recharge using Airtel cc

 

[ashwinikumar900]

No usage fee on Jio,vi,bsnl prepaid/postpaid recharge using Airtel cc

That means they are specifically levying charges on bills other than communications, i.e., on electricity, gas, water, etc.

 

[Anindya98]

Today I paid the electricity bill with no charges. App Ver: 4.117.2

 

[imrahul]

No usage fee on Jio,vi,bsnl prepaid/postpaid recharge using Airtel cc

Do we get 10% cashback on jio, VI and bsnl prepaid recharge with airtel axis credit card on airtel app?

 

[Anindya98]

Do we get 10% cashback on jio, VI and bsnl perpaid recharge with airtel axis credit card on airtel app?

Y e s

 

[Deepak_9155]

Do we get 10% cashback on jio, VI and bsnl prepaid recharge with airtel axis credit card on airtel app?

जी हां ।

 

[iamdhamo]

All' online payments app will put usage or convenience fee going forward n cause inconvenience

 

[rextg]

Today I paid the electricity bill with no charges. App Ver: 4.117

I am getting charges for the same version.
Are you still getting no charges?

 

[iamdhamo]

Today I paid the electricity bill with no charges. App Ver: 4.117.2

I think it will be pushed slowly to all

 

[sunit123]

Simple solution is to Stop using the card

 

[Deepak_9155]

Simple solution is to Stop using the card

Then which other credit card give the same cashback
That airtel axis provides

 

[mailmenow]

Then which other credit card give the same cashback
That airtel axis provides

No other one

 

[conscious_matter]

I just paid a non-Airtel broadband bill with no usage fee using an older version of the app I had installed on an android simulator on my PC. Just before this, I tried paying the same bill on my phone (iOS, latest version app) and it showed a usage fee.

This is ridiculous that the fee is based on the App version. That is so disorganised. And for everyone - if you want to escape the charges, disable updates on the Airtel Thanks app until they catch up with this (which can't be too long).

Edit: the fun bit with this thing is, you don't even know whom to complain to. Axis will say it's Airtel that's levying the fees. Airtel customer care will say Airtel Thanks app is not under their jurisdiction, contact Airtel Payments Bank. Airtel Payments Bank will say they have nothing to do with the Thanks app, contact Airtel mobile for it. I've been stuck in this loop before, even with escalations. A complaint with the RBI banking ombudsman quickly resolved issues.

 

[imrahul]

I just paid a non-Airtel broadband bill with no usage fee using an older version of the app I had installed on an android simulator on my PC. Just before this, I tried paying the same bill on my phone (iOS, latest version app) and it showed a usage fee.

This is ridiculous that the fee is based on the App version. That is so disorganised. And for everyone - if you want to escape the charges, disable updates on the Airtel Thanks app until they catch up with this (which can't be too long).

Edit: the fun bit with this thing is, you don't even know whom to complain to. Axis will say it's Airtel that's levying the fees. Airtel customer care will say Airtel Thanks app is not under their jurisdiction, contact Airtel Payments Bank. Airtel Payments Bank will say they have nothing to do with the Thanks app, contact Airtel mobile for it. I've been stuck in this loop before, even with escalations. A complaint with the RBI banking ombudsman quickly resolved issues.

Only and only airtel is responsible for this fees as airtel thanks is their app