Weird duplicate transactions on Airtel Axis Credit Card

[Sagar56794]

On 14th July, I booked a gas cylinder using my Airtel Axis credit card through the Airtel Thanks app. Everything seemed fine — payment went through, order was confirmed, and the cylinder was delivered the next day.

But today (24th July), while casually checking my transaction history, I noticed something strange: the same amount was charged three times, and two of them were later refunded. What's really concerning is that I didn’t authorize those extra charges — no OTP, no SMS alert, nothing. I only noticed it because I was manually checking the records.

Attaching a screenshot for reference.
Has anyone else faced this issue with the Airtel app or Axis cards? Should I contact customer care just to be
safe?

 

[SSquad]

I noticed a similar issue with my airtel axis card, same duplicate transaction but it was automatically removed next day (not reversed, it just vanished).

 

[Sagar56794]

I noticed a similar issue with my airtel axis card, same duplicate transaction but it was automatically removed next day (not reversed, it just vanished).

Mine is still showing. I didn't receive any notification for these transactions like no otp or alerts. Should I complaint about this to the customer care team?

 

[SSquad]

Mine is still showing. I didn't receive any notification for these transactions like no otp or alerts. Should I complaint about this to the customer care team?

Is it only on the app or transaction related details are available on sms or email.

 

[Sagar56794]

Is it only on the app or transaction related details are available on sms or email.

Only on the app. I didn't even know about these transactions. Today I was just checking my statement then saw these transactions. No email,no otp,no sms has details of these transactions.

 

[SSquad]

Only on the app. I didn't even know about these transactions. Today I was just checking my statement then saw these transactions. No email,no otp,no sms has details of these transactions.

Mail pno, there's something wrong because with general transaction taking place it must off set original transaction not reversed.

 

[SSV]

On 14th July, I booked a gas cylinder using my Airtel Axis credit card through the Airtel Thanks app. Everything seemed fine — payment went through, order was confirmed, and the cylinder was delivered the next day.

But today (24th July), while casually checking my transaction history, I noticed something strange: the same amount was charged three times, and two of them were later refunded. What's really concerning is that I didn’t authorize those extra charges — no OTP, no SMS alert, nothing. I only noticed it because I was manually checking the records.

Attaching a screenshot for reference.
Has anyone else faced this issue with the Airtel app or Axis cards? Should I contact customer care just to be
safe?

I noticed a similar issue with my airtel axis card, same duplicate transaction but it was automatically removed next day (not reversed, it just vanished).

I also noticed once.. there was a duplicate Swiggy transaction in about 24 hours .. can’t remember what happened then..
Will check when time permits

 

[Visu]

Mail pno, there's something wrong because with general transaction taking place it must off set original transaction not revers

Sa

I also noticed once.. there was a duplicate Swiggy transaction .. can’t remember what happened then..
Will check when time permits

I noticed in zomato in axis neo card

 

[SSV]

It seems similar experience here as well..

Thread 'Double debits on Axis credit card'
https://www.technofino.in/community/threads/double-debits-on-axis-credit-card.42878/

 

[SSquad]

@SSV Must be issue with the axis app if the entry disappeared next day, but in OP case transaction is reversed.

 

[SSV]

@SSV Must be issue with the axis app if the entry disappeared next day, but in OP case transaction is reversed.

In either case, it should not have happened…Period..
That is 🪓

 

[Sagar56794]

@SSquad @SSV So I am emailing about the issue and will post an update. Thanks for the help.

 

[Sagar56794]

@SSV @SSquad They said it was due to a technical issue.

 

[SSV]

@SSV @SSquad They said it was due to a technical issue.
View attachment 104540

We all know that it is because of technical issue only..

But that is a very fundamental thing that these kind of technical issues should never happen..

 

[SSquad]

@SSV @SSquad They said it was due to a technical issue.
View attachment 104540

Of course it's a technical issue, what matters is if you're satisfied with their response and would like to continue banking with them.

or

Take this to RBI Ombudsman and ask compensation for mental harassment.

 

[rajcasio]

I thought i was the only ONE that got affected by this
My unbilled transactions are messed up with lot of transactions and reversal.
Will have to check all only after bill is generated

 

[Nova]

I made a transaction on Amazon on 22 July for ₹1106.64 using my Amazon ICICI credit card.

Today, I noticed double entries of ₹1106.64 dated 22 July on the iMobile app.

When I was purchasing on Amazon, the transaction went through smoothly.

I raised a dispute with the bank, and they emailed me saying that they will credit the disputed amount during the investigation.

The investigation will take 40 working days. Let’s see what happens.

 

[Sagar56794]

@SSV @SSquad As this is the first time it has happened to me, I am willing to let it go. However, if the same thing happens in the future, I will escalate the matter. I have also emailed them firmly stating that such issues should not occur again.