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Shocking! My Bank Shared My Personal Data Without Consent

Even in "Private/hni banking" RM has access much less the whole seniority above it.

Senior management don’t even log in to CBS, much less check your account - but what would I know, right?

If you’re banking with a retail bank, you’re just one of hundreds of thousands under some account code. On one occasion, I saw a pop-up for the account of a retired GM of a public sector bank in TCS BaNCS marked “VIP account,” and it was amusing. Some people are just too entitled.

I worked in phone banking for Citibank NA almost 20 years ago. On the rare occasions we had a private banking client on the line, policy was to immediately connect them to a private banker.
 
Same thing happened to my friend. An external employee with outsourced client of SBI checked the details of my friend without his consent whatsoever during his background verification for arranged marriage. That guy is about to become his brother in law ☠️. We both were so surprised and my friend was so shocked when heard the exact amount and other details from the girl. She was just flexing, unaware of the repercussions. They knew the actual amount and income from his internal profile. They could be tracking his statement time to time, who knows.
 
Same thing happened to my friend. An external employee with outsourced client of SBI checked the details of my friend without his consent whatsoever during his background verification for arranged marriage. That guy is about to become his brother in law ☠️. We both were so surprised and my friend was so shocked when heard the exact amount and other details from the girl. She was just flexing, unaware of the repercussions. They knew the actual amount and income from his internal profile. They could be tracking his statement time to time, who knows.

It's used for many nefarious reasons. Your friend is lucky that it's just his would be in-laws.
 
Senior management don’t even log in to CBS,

GM of a public sector bank in TCS BaNCS marked “VIP account,” and it was amusing. Some people are just too entitled.

CBS?
BaNCS?

Citibank NA almost 20 years ago. On the rare occasions we had a private banking client on the line, policy was to immediately connect them to a private banker.
NA?

Citibank has sort of USA culture i think, pretty sure not applicable in gov. /psu/sbi type banks.

No idea about icici/hdfc
 
CBS?
BaNCS?


NA?

Citibank has sort of USA culture i think, pretty sure not applicable in gov. /psu/sbi type banks.

No idea about icici/hdfc
CBS is centralised banking system
BaNCS is the frontend and backend software used for financial transactions by banks. It was acquired by TCS and available for Indian banks. Similar to Infosys Finacle.
NA is North America. Every banks in USA use NA after their name since the financial regulations are changes as you change the country.
 
CBS?
BaNCS?


NA?

Citibank has sort of USA culture i think, pretty sure not applicable in gov. /psu/sbi type banks.

No idea about icici/hdfc

I apologise and should've stated it earlier.

core banking solution - think of it like the program that every branch terminal uses to offer you anywhere banking

BaNCS - it's a TCS core banking solution product used by the likes of SBI among others. some international clients too.

Citibank NA was for the banking business of Citi Group in the continental United States.

I'll just share this for NA as my memory of the training is now old.

The “N.A.” after Citibank stands for National Association.

In U.S. banking law, this is a designation used for nationally chartered banks — meaning the bank is chartered and regulated by the Office of the Comptroller of the Currency (OCC) at the federal level rather than by an individual state banking authority.

So, when you see Citibank N.A., it’s just the legal name of Citibank as a federally chartered bank.

This designation:

* Confirms its authority to operate nationwide.
* Indicates it’s part of the Federal Reserve System.
* Distinguishes it from state-chartered banks or other entities within Citigroup.

Think of it like how HDFC Bank operated till it merged HDFC Ltd with itself. The bank paid a fee to HDFC Ltd for the use of the HDFC name. Similarly, UTI Bank paid a fee to the UTI and it was one of the reasons for the rebranding to Axis. The differentiation between the holding and the operating companies.

NA : something like the RBI equivalent of a scheduled commercial bank.

In the US, there are regional banks that are governed by the state regulator instead of the federal regulator. The failed Silicon Valley Bank is an example.
 
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