Hey TFCians,
Recently, I came across a thread where one of our members shared that their HDFC Bank relationship details were disclosed to someone else without their consent.
I faced a very similar situation last year—this time with Yes Bank. A Yes Bank employee shared a photo of my relationship details from the Yes Genie portal (which is meant for internal use by Yes Bank staff only). This screenshot included sensitive personal information such as my mobile number, address, date of birth, PAN number, and Customer ID. Shockingly, this data was shared with one of my friends, who happened to be a friend of that Yes Bank employee.
The employee's name is ****(hidden for privacy reason) . He previously worked at Axis Bank and later joined Yes Bank as a Private Relationship Manager. He was assigned as my Burgundy RM when he was with Axis Bank. He had also mis-sold some credit cards using my name, and when I confronted him about it, he began engaging in these inappropriate actions.
Attached is the email complaint I had sent to Yes Bank.
However, the troubling part is that Yes Bank has still not informed me of any action taken against this employee. Despite multiple follow-ups, I’ve received no clarity. I even considered escalating the matter to the RBI Ombudsman, but honestly, I forgot to pursue it further.
"I cannot file a complaint with the RBI now, as the original complaint is over a year old, and as per the rules, complaints must be filed within one year. However, if anyone faces such an issue, they should definitely file a complaint with the RBI.
Recently, I came across a thread where one of our members shared that their HDFC Bank relationship details were disclosed to someone else without their consent.
I faced a very similar situation last year—this time with Yes Bank. A Yes Bank employee shared a photo of my relationship details from the Yes Genie portal (which is meant for internal use by Yes Bank staff only). This screenshot included sensitive personal information such as my mobile number, address, date of birth, PAN number, and Customer ID. Shockingly, this data was shared with one of my friends, who happened to be a friend of that Yes Bank employee.
The employee's name is ****(hidden for privacy reason) . He previously worked at Axis Bank and later joined Yes Bank as a Private Relationship Manager. He was assigned as my Burgundy RM when he was with Axis Bank. He had also mis-sold some credit cards using my name, and when I confronted him about it, he began engaging in these inappropriate actions.
Attached is the email complaint I had sent to Yes Bank.
However, the troubling part is that Yes Bank has still not informed me of any action taken against this employee. Despite multiple follow-ups, I’ve received no clarity. I even considered escalating the matter to the RBI Ombudsman, but honestly, I forgot to pursue it further.
"I cannot file a complaint with the RBI now, as the original complaint is over a year old, and as per the rules, complaints must be filed within one year. However, if anyone faces such an issue, they should definitely file a complaint with the RBI.
