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Need help returning phone in swiggy instamart

neonfable

TF Neo
I ordered nothing phone 3a from Swiggy instamart 2 days back as my previous phone was damaged and I needed phone urgently for calls. It was delivered with sealed condition but on checking IMEI on the official site, it was shown as activated in July. I want to return but customer support is not responding, always closing chats without resolution saying that they escalated and wait for 6-8hr. I am running behind them since 2 days, tell me a way to return this phone. I am concerned about phone genuinity and security than anything else.
 
Again call support and try threatening them thay you will complain to cusumer portal if issue is not resolved in this call.
Ask them to handover call to senior person. Take everything on mail if possible.
 
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