Need Help! Axis Account locked / Suspended.

[AakashCJB]

Hello. We have been using Magnus since OCTOBER 2022. So far no issues.

Every month we buy Amazon shoping, Amazon pay vouchers and other brand vouchers via Gift edge till the limit.
Today while trying to log in to shows Account has been suspended / Activated.
No Suspicious transaction. No business transaction.

Have anyone faced this issue. If yes how did you get it back?

If not can someone provide the email or any specific customer care number to get in touch for these kinda issues?
@TechnoFino @Subhankar

Thanks 🙏

 

[kgaurav00]

Hello. We have been using Magnus since OCTOBER 2022. So far no issues.

Every month we buy Amazon shoping, Amazon pay vouchers and other brand vouchers via Gift edge till the limit.
Today while trying to log in to shows Account has been suspended / Activated.
No Suspicious transaction. No business transaction.

Have anyone faced this issue. If yes how did you get it back?

If not can someone provide the email or any specific customer care number to get in touch for these kinda issues?
@TechnoFino @Subhankar

Thanks 🙏

How much amount you spend monthly behind gift voucher???

 

[AakashCJB]

How much amount you spend monthly behind gift voucher???

Well monthly it depends.
On an average it’s between ₹30,000 - ₹40,000.
Includes Yatra, Amazon pay, Amazon shopping & few other food and offline retail shopping brand voucher.

Would be helpful if you could give some email id or customer care phone number to reach out on axis on this matter! Thanks!

 

[Satish]

1. What's your edge points now?
2. Are you able to make transaction on your Magnus card? Seems your edge account suspended.

 

[thanix]

Well monthly it depends.
On an average it’s between ₹30,000 - ₹40,000.
Includes Yatra, Amazon pay, Amazon shopping & few other food and offline retail shopping brand voucher.

Would be helpful if you could give some email id or customer care phone number to reach out on axis on this matter! Thanks!

Which account is this? Is the card working but edge rewards is blocked?

 

[WhoU]

Did you transfer any points to other people’s accounts?
Did you buy vouchers just before 31st to complete your monthly milestones? How many milestones did you complete?
We will have to make speculations until you come clean
Else we will have to assume Axis is randomly hunting down people now.

 

[Deleted member 9785]

Did you transfer any points to other people’s accounts?
Did you buy vouchers just before 31st to complete your monthly milestones? How many milestones did you complete?
We will have to make speculations until you come clean
Else we will have to assume Axis is randomly hunting down people now.

I am trf atleast 50% my current points to various places like ITC etc now. Its too risky . Maybe axis has halted vistara & accor to make people wait and hunt them down in between

 

[kgaurav00]

Well monthly it depends.
On an average it’s between ₹30,000 - ₹40,000.
Includes Yatra, Amazon pay, Amazon shopping & few other food and offline retail shopping brand voucher.

Would be helpful if you could give some email id or customer care phone number to reach out on axis on this matter! Thanks!

if you everymonth made same type of transaction then bank easily track you.
if you want email ids to complain then first mail to nodal.officer@axisbank.com if they not hear you or you unhappy with provided resolution then mail to pno@axisbank.com

One more question how much reward point you earned till now & how much month you achive 1L milestone??

 

[ishanmontella]

if you everymonth made same type of transaction then bank easily track you.
if you want email ids to complain then first mail to nodal.officer@axisbank.com if they not hear you or you unhappy with provided resolution then mail to pno@axisbank.com

But, is it not allowed or "frowned upon" to make a similar transaction every month?

 

[kgaurav00]

But, is it not allowed or "frowned upon" to make a similar transaction every month?

yes you can repeat same type of transaction every month but such type of transaction also attract bank systen to review your expenses. Similar means same transaction amount.
if i am not wrong Axis very agressive on such type of transaction with CC.

 

[ishanmontella]

yes you can repeat same type of transaction every month but such type of transaction also attract bank systen to review your expenses. Similar means same transaction amount.
if i am not wrong Axis very agressive on such type of transaction with CC.

In this case, the account suspension should not last too long. I hope the account is re-activated soon. @AakashCJB Keep us posted.

 

[kgaurav00]

In this case, the account suspension should not last too long. I hope the account is re-activated soon. @AakashCJB Keep us posted.

yes if you justify your transactions.

 

[thanix]

I suspect Axis is working on per day or monthly cap for edge reward redemptions like miles transfer. Same way what HDFC Bank has done.

I believe the OP has huge edge rewards accumulated and hence this suspension till they roll out a capping system.

 

[Pr@k]

I suspect Axis is working on per day or monthly cap for edge reward redemptions like miles transfer. Same way what HDFC Bank has done.

I believe the OP has huge edge rewards accumulated and hence this suspension till they roll out a capping system.

is there a cap? I transfered 85k ER points to united yesterday and no issues there

 

[thanix]

is there a cap? I transfered 85k ER points to united yesterday and no issues there

AFAIK there is no cap in Axis. HDFC has cap. I was merely speculating that Axis may bring in. Other way to look is quarter closure in June and being the first quarter of FY, they may do something to shore up balance sheet.

Again take my speculation for whatever it's worth.

 

[FinGuru]

AFAIK there is no cap in Axis. HDFC has cap. I was merely speculating that Axis may bring in. Other way to look is quarter closure in June and being the first quarter of FY, they may do something to shore up balance sheet.

Again take my speculation for whatever it's worth.

HDFC has no cap on redemptions. It only has a daily and monthly cap on earning.

 

[thanix]

HDFC has no cap on redemptions. It only has a daily and monthly cap on earning.

Please check this

Devaluation - Revision in the HDFC Bank Credit Card Reward Points Program & Fee structure w.e.f 1st January 2023

HDFC Devaluation w.e.f 1st January 2023 On the HDFC Bank SmartBuy portal, the redemption of Reward Points for flights & hotel bookings will be capped per calendar month at 1,50,000 Reward Points for Infinia, 75,000 Reward Points for Diners Black and 50,000 Reward Points for all other cards...

www.technofino.in

 

[FinGuru]

Please check this

Devaluation - Revision in the HDFC Bank Credit Card Reward Points Program & Fee structure w.e.f 1st January 2023

HDFC Devaluation w.e.f 1st January 2023 On the HDFC Bank SmartBuy portal, the redemption of Reward Points for flights & hotel bookings will be capped per calendar month at 1,50,000 Reward Points for Infinia, 75,000 Reward Points for Diners Black and 50,000 Reward Points for all other cards...

www.technofino.in

Oh yeah 1.5 lakh reward points per month. I glazed over it since I don't earn so many points per month

 

[Wealth is my birth right!]

IMO account freezes are for ER earning suspicion only not about the transfer partners
Thin line here by Axis bank is that they r not blocking card accounts since we may go to rbi ombudsman
Just they lock Edge Rewards portal we can’t move points
Looks like the trigger is like whole spends of 1lakh in atleast a month is by 10x vouchers and grabdeals alone
As I said in many threads use card for pos irrespective of any value along with multiplier buying which won’t trigger red flags

 

[shubhamosy]

Well monthly it depends.
On an average it’s between ₹30,000 - ₹40,000.
Includes Yatra, Amazon pay, Amazon shopping & few other food and offline retail shopping brand voucher.

Would be helpful if you could give some email id or customer care phone number to reach out on axis on this matter! Thanks!

following, Email to premium.experience@axisbank.com