Kotak Credit Card Application Reset

[PayKaroAbhi]

Hello everyone!

I'm holding a Kotak savings account which was 811 Edge earlier and now converted to zero balance (some months ago), I don't remember but long time (years) ago I maybe applied for Kotak credit card and it was rejected immediately stating internal policy.

After that day, till now I'm unable to apply for their credit card, they asks for CRN/dob/mobile number and shows "we regret to inform you that....bla bla" error message.

Now anyone here who could reset an old application data of Kotak?

I guess it's happening because they've not reset my old application details.

Please share your thoughts!

 

[Baki]

It is try hdfc 😁

Vo HDFC hai bhai, kuch bhi kr skte vo 😂

7 saal se Imperia customer hu aj tk infinia nhi diya mujhe.

 

[PayKaroAbhi]

Vo HDFC hai bhai, kuch bhi kr skte vo 😂

7 saal se Imperia customer hu aj tk infinia nhi diya mujhe.

My friend has imperia and regalia cc with 10L+ limit, still they denied Infinia upgrade

 

[vine]

Already escalated the issue, waiting for an update

Had similar issue.
I was fiddling with kotak app, I made a credit card request because why not, Then I was told the credit card application is 'stuck' (can't close it or reject it).
I sent emails to customer care, social media, RM, nodal officer email - no one could fix it.
Then, I sent email threatening that 'am now moving my Privy account to another bank', and then, problem was fixed and new credit card was issued in 1-2 days.
Customer care is good and responsive. But if any issues happen, the supervisors/ next-level folks should fix the problem. That's missing. I guess it's the same in most banks anyway.

 

[PayKaroAbhi]

Had similar issue.
I was fiddling with kotak app, I made a credit card request because why not, Then I was told the credit card application is 'stuck' (can't close it or reject it).
I sent emails to customer care, social media, RM, nodal officer email - no one could fix it.
Then, I sent email threatening that 'am now moving my Privy account to another bank', and then, problem was fixed and new credit card was issued in 1-2 days.
Customer care is good and responsive. But if any issues happen, the supervisors/ next-level folks should fix the problem. That's missing. I guess it's the same in most banks anyway.

I had mailed them, they're saying that no application number is found in their system.

 

[vine]

I had mailed them, they're saying that no application number is found in their system.

Exactly same thing they told me.
Don't let go of it now.
Threaten and corner them.

 

[PayKaroAbhi]

Exactly same thing they told me.
Don't let go of it now.
Threaten and corner them.

Let's see! Will try level 2 now

 

[#aniket]

Let's see! Will try level 2 now

Any Update received?

 

[PayKaroAbhi]

Any Update received?

They asked me to reapply and send screenshot if there's any error and asked application form details for a manual verification from their end.

 

[Vasuki]

They asked me to reapply and send screenshot if there's any error and asked application form details for a manual verification from their end.

Context + +

 

[#aniket]

Y E S alternative to 811

Synergy has only disadvantage in comparison to 811 that it doesn't have LTF Virtual Card, does it?

And min. charge for debit card is higher than 811.

 

[#aniket]

Approved on 25dec 2023, still not showing
And their customer service guys are morons😡
In terms of service kotak is worst

They are good and bad (mostly) both depends upon the customer care executive.

Try and try to get connected with good customer executive and though not able to get, say him/her to connect with manager or senior executive.

 

[KingAAR]

I had mailed them, they're saying that no application number is found in their system.

same happened with me , but was able to apply after 6 months maybe....customer care ppl said they couldn't find the application no. whereas I am getting XXX is in process..

 

[#aniket]

Open Account with Aadhar card only (kotak synergy account zero balance on offline to)

After account opening Link pan now, You will get new crn, old crn will delete automatically. now apply. vola your card is approved.

New CRN will be issued only for Savings A/c or also for Pre-paid and Credit Card?

 

[Baki]

New CRN will be issued only for Savings A/c or also for Pre-paid and Credit Card?

Same . .

 

[#aniket]

Same . .

Not understood, kindly check DM.

 

[Baki]

Synergy has only disadvantage in comparison to 811 that it doesn't have LTF Virtual Card, does it?

And min. charge for debit card is higher than 811.

No better option in offline mode, deactivate debit card after starting netbanking. Zero charges.

 

[PayKaroAbhi]

I mailed their Level 2 regarding the issue and they called me back the next day asking me to apply again and the application process atleast worked for a time but same thing happened, rejected due to non serviceable area. Now again I'm unable to start the application process. They asked me to send my application details and I mailed them. Now today received a call asking me if I'm salaried or self-employed. The guy said that he's initiating a manual application from their end with a service request number and I'll get a callback from their team for other necessary informations etc. Received a mail regarding the same. Now don't know what doc or information they'll demand for that.

 

[PraveenDeg]

I mailed their Level 2 regarding the issue and they called me back the next day asking me to apply again and the application process atleast worked for a time but same thing happened, rejected due to non serviceable area. Now again I'm unable to start the application process. They asked me to send my application details and I mailed them. Now today received a call asking me if I'm salaried or self-employed. The guy said that he's initiating a manual application from their end with a service request number and I'll get a callback from their team for other necessary informations etc. Received a mail regarding the same. Now don't know what doc or information they'll demand for that.

Hi can you give me the level 2 kotak bank mail id ?

 

[#aniket]

Hi can you give me the level 2 kotak bank mail id ?

Here it's: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html

 

[KingAAR]

I have 2 applications on the same day , will they reject both?... one by agent and one by me as I thought first application was failed..