the_collector
TF Premier
Hi All,
I've been facing this issue ever since I received my Legend credit card and quite frankly I'm extremely frustrated now.
So along with my legend card I had the option to open a 0 MAB indus advantage savings account. Which I selected the option and did.
Now, the legend card was delivered to me first. So I went ahead and activated the card and downloaded the mobile app. The card showed up instantly.
Then the welcome kit for the Savings account gets delivered a day later.
I immediately activate the titanium debit card that was also free and set up a pin.
So I once again go on to the app, I select the option " Link relationships ----> link bank account"
I enter the debit card details exactly as is and every single time it throws me this error" Authentication failed, please check the details provided and try again".
Now to make sure, I accessed my account through NB and both the credit card and bank account shows up there.
But I just can't seem to get it to show on the app.
And the customer care are absolutely useless. They don't know a single thing. I was on 2 calls with different executives for over 30 minutes each and they had no idea what the issue is.
I wrote 10+ emails and I never got a proper response actually addressing my concern.
Ive read good reviews about indusind bank customer service but I'm quite disappointed with this experience. I want to just close the account at this point.
So coming to my question, has anybody faced this issue? does anybody know how to solve this?
P.s. - I have not tried going to a branch yet because it's far away and this seems to be the last option if I don't find a solution.
I've been facing this issue ever since I received my Legend credit card and quite frankly I'm extremely frustrated now.
So along with my legend card I had the option to open a 0 MAB indus advantage savings account. Which I selected the option and did.
Now, the legend card was delivered to me first. So I went ahead and activated the card and downloaded the mobile app. The card showed up instantly.
Then the welcome kit for the Savings account gets delivered a day later.
I immediately activate the titanium debit card that was also free and set up a pin.
So I once again go on to the app, I select the option " Link relationships ----> link bank account"
I enter the debit card details exactly as is and every single time it throws me this error" Authentication failed, please check the details provided and try again".
Now to make sure, I accessed my account through NB and both the credit card and bank account shows up there.
But I just can't seem to get it to show on the app.
And the customer care are absolutely useless. They don't know a single thing. I was on 2 calls with different executives for over 30 minutes each and they had no idea what the issue is.
I wrote 10+ emails and I never got a proper response actually addressing my concern.
Ive read good reviews about indusind bank customer service but I'm quite disappointed with this experience. I want to just close the account at this point.
So coming to my question, has anybody faced this issue? does anybody know how to solve this?
P.s. - I have not tried going to a branch yet because it's far away and this seems to be the last option if I don't find a solution.