sjmajumder
TF Ace
First experience with IndusInd Doorstep Banking
Requested for cash pickup on 17-Apr 11 am. As per TAT given on website it should have been picked up same day but since 17-Apr was a bank holiday it should have been picked up on 18-Apr.
I was not aware that 17-Apr was a bank holiday so called up again on 18-Apr and was assured it will be picked up on 18-Apr. Nothing happened.
So 19-Apr I called up again and same assurance and again nothing happened. So again on 20-Apr I called up and I was told it is already escalated and should be picked up ASAP. I asked the executive to register a complaint demanding compensation of 10K for service lapse and harassment and also mention that if not paid I will complaint to RBI ombudsman and ask for 50K compensation. He did take the complaint and gave me a complaint number. In spite of that the cash wasn't picked up on 20-Apr either. Today is the 4th working day after I placed the request but still no update on the request.
Prior to this I had requested doorstep banking only once with Kotak for a DD delivery. TAT was T+1 but surprisingly I got the DD same day. IndusInd has a long way to go.
Update:
23/4 - Finally cash picked up today (23/4)
24/4 - Amount credited to account on 24/4
24/4 - Received call from complaints department for closing complaint. Refused to close and asked for 10K compensation.
25/4 - Sent mail to exclusive@indusind.com and boiblkol@indusind.com demanding the compensation. This is to create ground for RBI ombudsman complaint.
Requested for cash pickup on 17-Apr 11 am. As per TAT given on website it should have been picked up same day but since 17-Apr was a bank holiday it should have been picked up on 18-Apr.
I was not aware that 17-Apr was a bank holiday so called up again on 18-Apr and was assured it will be picked up on 18-Apr. Nothing happened.
So 19-Apr I called up again and same assurance and again nothing happened. So again on 20-Apr I called up and I was told it is already escalated and should be picked up ASAP. I asked the executive to register a complaint demanding compensation of 10K for service lapse and harassment and also mention that if not paid I will complaint to RBI ombudsman and ask for 50K compensation. He did take the complaint and gave me a complaint number. In spite of that the cash wasn't picked up on 20-Apr either. Today is the 4th working day after I placed the request but still no update on the request.
Prior to this I had requested doorstep banking only once with Kotak for a DD delivery. TAT was T+1 but surprisingly I got the DD same day. IndusInd has a long way to go.
Update:
23/4 - Finally cash picked up today (23/4)
24/4 - Amount credited to account on 24/4
24/4 - Received call from complaints department for closing complaint. Refused to close and asked for 10K compensation.
25/4 - Sent mail to exclusive@indusind.com and boiblkol@indusind.com demanding the compensation. This is to create ground for RBI ombudsman complaint.
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