pegasus1134
TF Buzz
I have an IndusInd Legend LTF card which I have been using for the past 3-4 months. I have been using it almost near the credit limit of INR 75000 for last couple of months and also doing some wallet loads and credit cycles here and there. But I have also duly paid whatever fee they charge for wallet loads, and of course the card doesnt let me borrow more than 75k at once. I got my statement for this month yesterday, and somehow the amount was 75000 and 200 rupees change. im not sure how it crossed 75000, since in the INDIE app it showed a remaining credit of around 800 rupees which means its basically under 75k. I assumed it would be due to some additional charges. Also keep in mind that I have until 5th Jun to make the payment. I have another 4 credit cards, and my CIBIL score is 760+ and I have missed zero payments. Basically a 100% record, no late payment ever. Today, to my shock I received a mail from IndusInd stating the following:
Dear Customer,
We wish to inform you that IndusInd Bank Ltd. (‘Bank’) has authorised the below vendor partner to represent the Bank and assist you in regularising and collecting the overdue / overlimit payments due from you.
The representative from the vendor partner shall carry a valid ID card issued by the partner and authorised by the Bank. They will issue a receipt against any payment collected by them towards the account.
We request your co-operation to regularise your account at the earliest. We wish to also inform you that timely payments against your Credit Card number ending with XXXX helps you maintain better credit ratings with the Bank and Credit Bureaus.
In case you wish to make payments, please click LINK
For an updated list of our vendor partners, please refer tohttps://www.indusind.com/in/en/personal/collection-agencies.html
Assuring you the best of our services.
Best regards,
IndusInd Bank
Isn't this blatant harassment and illegal? There is ZERO reason to hand over my details to a collection agency and send a threatening mail just because I use my card nearing its credit limit. I also received an automated call now from IndusInd saying, PRESS 1 TO PAY NOW. PRESS 2 IF YOULL PAY WITHIN 24 HRS AND PRESS 3 IF ALREADY PAID. Just to be sure I paid 5000 rupees to clear it from any overlimit possibility via CRED. So far no one has contacted me from the collection agencies. What will they even collect? What basis do they have to even call me or show up at my house? I have no overdue payments. I just have to pay before June 5th.. Has anyone ever faced such an issue before? I have never seen any other bank behave this way. Why issue credit cards if you cannot handle the customers using them? I received a similar message yesterday saying that my credit account has been handed to collection agencies. But the credit card mentioned on that message wasn't mine so I ignored it. However, the mail today has my correct credit card number. I do not understand.
Dear Customer,
We wish to inform you that IndusInd Bank Ltd. (‘Bank’) has authorised the below vendor partner to represent the Bank and assist you in regularising and collecting the overdue / overlimit payments due from you.
The representative from the vendor partner shall carry a valid ID card issued by the partner and authorised by the Bank. They will issue a receipt against any payment collected by them towards the account.
We request your co-operation to regularise your account at the earliest. We wish to also inform you that timely payments against your Credit Card number ending with XXXX helps you maintain better credit ratings with the Bank and Credit Bureaus.
In case you wish to make payments, please click LINK
For an updated list of our vendor partners, please refer tohttps://www.indusind.com/in/en/personal/collection-agencies.html
Assuring you the best of our services.
Best regards,
IndusInd Bank
Isn't this blatant harassment and illegal? There is ZERO reason to hand over my details to a collection agency and send a threatening mail just because I use my card nearing its credit limit. I also received an automated call now from IndusInd saying, PRESS 1 TO PAY NOW. PRESS 2 IF YOULL PAY WITHIN 24 HRS AND PRESS 3 IF ALREADY PAID. Just to be sure I paid 5000 rupees to clear it from any overlimit possibility via CRED. So far no one has contacted me from the collection agencies. What will they even collect? What basis do they have to even call me or show up at my house? I have no overdue payments. I just have to pay before June 5th.. Has anyone ever faced such an issue before? I have never seen any other bank behave this way. Why issue credit cards if you cannot handle the customers using them? I received a similar message yesterday saying that my credit account has been handed to collection agencies. But the credit card mentioned on that message wasn't mine so I ignored it. However, the mail today has my correct credit card number. I do not understand.
