Indusind bank introduce reward points redemption charges

[akiratoriyama]

Instead of showing the charges in Pay with Rewards / Twid at the time of redeeming, they charge them sneakily in the statement

As expected from indusind. Slowly no reason to have their cards.

 

[jyothisthaliath]

Call customer care and they will do it for you at this conversion rate.

How is it better to redeem through customer care? Doesn't it charge the redemption fees? Looking for a way out to cash out my points and close this card for good

 

[GURPS]

How is it better to redeem through customer care? Doesn't it charge the redemption fees? Looking for a way out to cash out my points and close this card for good

Last year, they didn't charge redemption fees to me when I asked them through Call.
They credited in my statement with the conversion rate of 1RP= 70p.
It was close to 20K points.
This year I have accumulated just 2000 points so I haven't done redemption using this method so I can't tell if they are still doing it for free or not..