IDFC first not upgrading account to Select

[devilbingo]

I have a MAB of around 5Lakhs in my IDFC first bank savings account for more than 5 months. I raised the request to upgrade my account to select through branch RM, he sent me a link and I clicked that and initiated the process. Even after 3 months of doing so my account is not being upgraded. The RM says it's in progress and waiting approval from some regional manager or someone. How do I get it upgraded now? The RM is not helping. Should I complaint to customer care?

 

[D₹V]

I have a MAB of around 5Lakhs in my IDFC first bank savings account for more than 5 months. I raised the request to upgrade my account to select through branch RM, he sent me a link and I clicked that and initiated the process. Even after 3 months of doing so my account is not being upgraded. The RM says it's in progress and waiting approval from some regional manager or someone. How do I get it upgraded now? The RM is not helping. Should I complaint to customer care?

@aayusharyan @S S V

 

[TheTrickySid]

I have a MAB of around 5Lakhs in my IDFC first bank savings account for more than 5 months. I raised the request to upgrade my account to select through branch RM, he sent me a link and I clicked that and initiated the process. Even after 3 months of doing so my account is not being upgraded. The RM says it's in progress and waiting approval from some regional manager or someone. How do I get it upgraded now? The RM is not helping. Should I complaint to customer care?

nodaldesk@idfcfirstbank.com

Mail your issue here and see the magic.

 

[devilbingo]

nodaldesk@idfcfirstbank.com

Mail your issue here and see the magic.

Thank You! Should I mail it in a complaining tone or should I simply first ask them why the process is not yet completed?

 

[sxchzy]

i deposited 10L in a new 25k mab account and within 15 days it got converted to wealth and i removed all the funds no issue
raise to nodal desk

 

[shrewdoc]

Thank You! Should I mail it in a complaining tone or should I simply first ask them why the process is not yet completed?

Try to sound like a layman at first. It is when you receive a headless response, them you show them your wrath 😁🤣

 

[TheTrickySid]

Thank You! Should I mail it in a complaining tone or should I simply first ask them why the process is not yet completed?

Yes just enquire why the upgrade process is still not completed inspite of completing all the formalities from your end.

 

[devilbingo]

Thank you all for the help, I have sent the mail will update you on the resolution.

 

[Quantum]

I have a MAB of around 5Lakhs in my IDFC first bank savings account for more than 5 months. I raised the request to upgrade my account to select through branch RM, he sent me a link and I clicked that and initiated the process. Even after 3 months of doing so my account is not being upgraded. The RM says it's in progress and waiting approval from some regional manager or someone. How do I get it upgraded now? The RM is not helping. Should I complaint to customer care?

If a new customer walks-in to a branch and asks for the Wealth program, they are asked to make initial deposit of 5L. Saying this from personal experience in Bengaluru.
So by that logic, with 5L, a supportive RM can get you upgraded to Wealth program.
The truth is that your RM didn't even follow up after you gave your consent for Select program via the link.
After mailing the nodal desk, you may get a call from them. Tell them the whole story and can also ask for upgrade to Wealth if possible.

 

[quino]

nodaldesk@idfcfirstbank.com

Mail your issue here and see the magic.

i've mailed rno.delhi@idfcfirstbank.com regarding my issue. got a reply from nodaldesk@idfcfirstbank.com, generic apology and that they'll share an update within 5 working days, from a 'Manali', Grievance Redressal desk. is this going in the right direction @TheTrickySid? do i do anything other than wait?

 

[TheTrickySid]

i've mailed rno.delhi@idfcfirstbank.com regarding my issue. got a reply from nodaldesk@idfcfirstbank.com, generic apology and that they'll share an update within 5 working days, from a 'Manali', Grievance Redressal desk. is this going in the right direction @TheTrickySid? do i do anything other than wait?

Wait for their resolution, then take further action.
Most probably they will resolve the issue.

 

[devilbingo]

If a new customer walks-in to a branch and asks for the Wealth program, they are asked to make initial deposit of 5L. Saying this from personal experience in Bengaluru.
So by that logic, with 5L, a supportive RM can get you upgraded to Wealth program.
The truth is that your RM didn't even follow up after you gave your consent for Select program via the link.
After mailing the nodal desk, you may get a call from them. Tell them the whole story and can also ask for upgrade to Wealth if possible.

Looks like this is the case here. But are you sure they'll give wealth in just 5L? I want wealth but can't maintain the 10L (what i have heard)

 

[quino]

Looks like this is the case here. But are you sure they'll give wealth in just 5L? I want wealth but can't maintain the 10L (what i have heard)

it's not easy. you can play pressure tactics like, take a single cheque of 5L written. ask for wealth, else tell them you'll goto axis/kotak/indusind. if they still don't budge tell them you can add funds by the time the account is opened.

 

[Quantum]

Looks like this is the case here. But are you sure they'll give wealth in just 5L? I want wealth but can't maintain the 10L (what i have heard)

I'm 100% sure for "new" account opening with 5L to get upgraded to Wealth program.
Not very sure about existing customers. You can casually walk-in to any IDFC branch and ask the BM for Wealth program upgrade criteria for existing customer.
Once anyone's account is upgraded to Wealth, they can withdraw the amount if they want. The program will not be downgraded.
IDFC has still not enforced this as ongoing criteria. Just don't tell any IDFC employee that you will be withdrawing the funds.

 

[Quantum]

it's not easy. you can play pressure tactics like, take a single cheque of 5L written. ask for wealth, else tell them you'll goto axis/kotak/indusind. if they still don't budge tell them you can add funds by the time the account is opened.

devilbingo seems to be an existing IDFC account holder.

 

[quino]

i've mailed rno.delhi@idfcfirstbank.com regarding my issue. got a reply from nodaldesk@idfcfirstbank.com, generic apology and that they'll share an update within 5 working days, from a 'Manali', Grievance Redressal desk. is this going in the right direction @TheTrickySid? do i do anything other than wait?

sadly yes, with an ongoing battle ☝️

 

[devilbingo]

Thanks @TheTrickySid and others for suggestion. Today got a call from branch RM that my account is upgraded to Select, he sent a snapshot from his computer showing my account upgraded to Select.
But I'm yet to see the change in netbanking and the app 🤔

 

[quino]

Thanks @TheTrickySid and others for suggestion. Today got a call from branch RM that my account is upgraded to Select, he sent a snapshot from his computer showing my account upgraded to Select.
But I'm yet to see the change in netbanking and the app 🤔

i think that'll take some time to reflect

 

[TheTrickySid]

Thanks @TheTrickySid and others for suggestion. Today got a call from branch RM that my account is upgraded to Select, he sent a snapshot from his computer showing my account upgraded to Select.
But I'm yet to see the change in netbanking and the app 🤔

It'll take atleast 24hrs to reflect

 

[devilbingo]

@TheTrickySid the Select credit card will be pre approved for me or will it be based on some criteria and they'll roll it out based on that?