ICICI Bank Manager Refusing to Open Regular Savings Account – Need Help

[uipolo]

Hey everyone,
Today 02/06/2024 I went to my nearest ICICI Bank to open a regular savings account, but the Branch Manager, told me that they are only opening 3-in-1 accounts (Savings + Demat + Trading). He outright refused to open a standard regular savings account and even denied giving any written refusal.

BOTH REGULAR SAVING ACCOUNT and 3 IN ONE account has 0 MAB , branch manager told itself, but he can't open my regular saving account, because he said it is currently suspended by bank. Only 3 in 1 account is openable right now.

I found this shocking because, as per RBI rules, banks cannot force customers to open bundled products like Demat/Trading accounts when they only want a savings account.

I wanted to raise a grievance through ICICI’s official complaint portal, but at Level 1 itself, it asks for an account or application number, which I obviously don’t have — because the account wasn’t allowed to be created in the first place.

Has anyone else faced something like this with ICICI or any other bank?
How did you escalate it successfully?
Would love to hear if emailing the Grievance Officers worked for you — or if I should directly go to the RBI Ombudsman.

Thanks in advance for any suggestions or similar experiences!

 

[SSV]

Try to raise the issue on X, their handle is ICICIcares..
Someone will get back to you...

https://x.com/ICICIBank_Care?t=XbrqmklAj_IPhmtPoXIGbw&s=09

 

[ritwik2000]

@uipolo check this Reddit thread and thank me latter.

https://www. reddit.com/r/CreditCardsIndia/comments/1kss23w/today_ill_tell_you_how_i_opened_my_regular/

remove the gap after www.

 

[megabull]

@uipolo You have been already warned of the unprofessionalism the bank has. Avoid it.

I had a dormant salary account. In 2021, My local branch refused to help and asked me to fly to the city where the account is, and waste 2 days get cluster manager approval. That's how they are - nobody cares for you, but all the staff cares about is their income.

 

[Humanbeing]

@raghu.rokda Need your expertise to resolve the case.

 

[uipolo]

Try to raise the issue on X, their handle is ICICIcares..
Someone will get back to you...

https://x.com/ICICIBank_Care?t=XbrqmklAj_IPhmtPoXIGbw&s=09

Raised issue on Twitter, let's see what happens next. Will update here after getting any response/ resolution from them

Thanks 🙏 for helping. Lots of love 🙂 @SSV

 

[uipolo]

@uipolo You have been already warned of the unprofessionalism the bank has. Avoid it.

I had a dormant salary account. In 2021, My local branch refused to help and asked me to fly to the city where the account is, and waste 2 days get cluster manager approval. That's how they are - nobody cares for you, but all the staff cares about is their income.

Only reason to open account is it has 0 MAB for lifetime.

 

[uipolo]

@uipolo check this Reddit thread and thank me latter.

https://www. reddit.com/r/CreditCardsIndia/comments/1kss23w/today_ill_tell_you_how_i_opened_my_regular/

remove the gap after www.

Want to make them apologise. EGO clash 😂.

Read your Suggested REDDIT POST Will definitely try , if not get any resolution from ICICI response team.
Thanks for helping 🙏🙂

 

[raghu.rokda]

@raghu.rokda Need your expertise to resolve the case.

Thread 'ICICI Bank Saving Account not Opening- Final Part'
https://www.technofino.in/community/threads/icici-bank-saving-account-not-opening-final-part.26156/
@uipolo