HSBC Enters the Game – Accelerated Rewards Travel Portal Now Live!

[drabhishek90]

In terms of TravelOne also this does not change right? We can redeem on their portal as well for 1:1 right?

Yes. You can.

 

[Kabir_1112]

do you know what exactly he did? no call or chat agent is apparently able to help, they all raise a request and then nothing happens

Actually I informed him my issue and he asked me to be online on the chat and later asked me to log out of the app and re login and it worked. Total chat time was above 25 mins but in the end it was worth waiting. You can also try their app based chat support and ask them to solve it. Maybe they can help.

 

[ash_m]

In terms of TravelOne also this does not change right? We can redeem on their portal as well for 1:1 right?

I don't have this card, so cannot comment on that for sure. But AFAIK, 1:1 for TravelOne is available for the transfer partners only.

Someone having this card on this thread can confirm.

 

[Kabir_1112]

I’m not sure about that. Some were direct. Some were regular. They told it will take a month or two for the 40lacs maintainance to show in the account

They must have given you a time line to be in safe zone. Once the transfer process is initiated some MF happens immediately within 2 weeks (if there is no issue of signature mismatch). Though balance if transferred/credited does not show unless we visit the tab.

 

[Kabir_1112]

Anyone please help to revert

Let me check tomorrow with my RM if he can help me for your query. If needed I can also share his number with you.

 

[neo.puneet]

Actually I informed him my issue and he asked me to be online on the chat and later asked me to log out of the app and re login and it worked. Total chat time was above 25 mins but in the end it was worth waiting. You can also try their app based chat support and ask them to solve it. Maybe they can help.

nobody in hsbc support knows how to fix this. Can you open your chat in the app and see if the chat history still there, if yes, copy and paste it here, thanks