HSBC credit card approval

[ak7550]

On 1st week of May I applied for HSBC live+ credit card when an HSBC agent reached out to me. I directly told that I need HSBC live+ credit card and I am ok with all the t&cs associated with that card. I provided all the necessary details for example salary slip, address proof. The executive congratulated me saying I got an approval along with I also received an acknowledgement mail from HSBC having application number.

Afterwards, no response for 3,4 days. I tried to reach out to bank's customer care team, and they could not find any application associated with my phone number and date of birth. Strange!!

I made a complaint to HSBC from the form provided by HSBC in their official website. HSBC first level complaint form link

Then after few days, one guy from HSBC team reached out to me saying that they are scheduling the video kyc regarding my credit card application and eventually I received the video kyc link in my phone number and email Id.

I went through video kyc process and it went smoothly.
Afterwards, long pause. No feedback, nothing from HSBC so far.

Tried to reach out to HSBC several times, but every time either the telephonic robo or the customer care executive says that there's no recent credit card application associated with my details.

Once again, long pause, no feedback or email from HSBC side.
Last week, I sent an email (complaints.india@hsbc.co.in) to HSBC asking for an immediate response as early as possible but still have not received any response from HSBC only no-reply acknowledgement from the bank server.

Just want to know, what's your experience with HSBC credit card application process? Is there anyone faced same issue either with HSBC or some other bank?
I just want to know what's going on ? Either they have rejected the application or it's still in process. If it's rejected, can I ask them the reason?

I have tried several ways to get bank's feedback, so in this case, can I reach out to RBI Ombudsman. What's your suggestion?



TF Community Note: Apply For HSBC Cashback (HSBC live+) Credit Card - https://www.technofino.in/takeme/hsbc-cashback-tfc
Apply For HSBC Platinum LTF Credit Card - https://www.technofino.in/takeme/hsbc-platinum-tfc

 

[VJN]

Last and final update in this thread:
After receiving the card, I did not activate the card, as I was in dilemma whether I shall activate the card or not.

From Monday, HSBC team started calling me and tried to convince me saying that it was me who asked for this card and requested me to activate and suggested to request for a flip after 3 months.

I was still not convinced and decided to wait.

4th June:
Got a call from HSBC requesting the same stuff. I told him the same story. He shared HSBC customer care contact number and asked me to call on this number and request for a flip. He also suggested to go to the nearest HSBC branch and get help from branch manager.
HSBC CUSTOMER CARE NUMBER: 18002673456
Immediately, called on this number and shared all the things and demanded for a flip, also stated that if it's necessary I am ok to visit branch.
The person from the other side explained all the benefits of the card along with the charges, asked me if I am ok with all the terms and conditions.

Then he raised request for flip the card. Got request number from HSBC over sms where it said that it will take maximum 7 days to review the request and close the matter.

Same day afternoon got sms from HSBC stating that, they are closing the request but I was unaware about the status either they have approved or rejected the flip request.

5th June Morning:
Randomly, checking the HSBC application and I found that it's showing HSBC live+ card, and the last 4 digits of the card in my credit card section instead of the visa platinum ltf card. Verified with the card number with my HSBC visa platinum card and card number in the mobile application was not matching with my current card. It's almost certain that they have approved the flip request and issued a new card.

Later, I also got that god damn sms from HSBC stating, that



So, now it's almost certain that finally getting HSBC LIVE+ card and it will be arriving soon.

Thanks everyone for all the help and suggestions, you guys are amazing. Got to know lot of cool tricks and know how to deal with these people in calm and cool mind. ✌🏼

Singing off. 😀

Quite weird process and sub-par customer experience. Anyway, congratulations on your new card. Really nice card, have been using it almost 2 years now.