I had close to 9900 odd Neu Coins in my Tata Neu account. As per the unlocking statement in the app, 600 odd coins were to be added over the next few days. 150 points were to expire on 31st May 2025 as per the app.
I opened the app and see that the points balance was 7011. No purchases, nothing mentioned in the statement, no expiry. Just the points are showing as 7011 overnight from 9982 the previous evening, it was supposed to be a little over 10k with that days unlocking points. It is as if those 3k points never existed, no trace of it in the app or statements. Neither were there any promotional points that were to expire early. Even if there were, it was not there in the expiry statement.
Only way shown on the app to reach customer care is to chat with the bot, that too you cannot write a query, you have to choose from options mentioned to you. Nothing like this mentioned in the chatbot. No phone numbers, no emails.
I tried calling the Tata Digital customer care number. It asks to dial the desired extension or wait for operator assistance. Then you keep waiting nothing happens.
What can I do?
PS: It is so frustrating to see companies using chatbots more and more for customer service. I say, why even have that, just say that we do not offer any customer service.
I opened the app and see that the points balance was 7011. No purchases, nothing mentioned in the statement, no expiry. Just the points are showing as 7011 overnight from 9982 the previous evening, it was supposed to be a little over 10k with that days unlocking points. It is as if those 3k points never existed, no trace of it in the app or statements. Neither were there any promotional points that were to expire early. Even if there were, it was not there in the expiry statement.
Only way shown on the app to reach customer care is to chat with the bot, that too you cannot write a query, you have to choose from options mentioned to you. Nothing like this mentioned in the chatbot. No phone numbers, no emails.
I tried calling the Tata Digital customer care number. It asks to dial the desired extension or wait for operator assistance. Then you keep waiting nothing happens.
What can I do?
PS: It is so frustrating to see companies using chatbots more and more for customer service. I say, why even have that, just say that we do not offer any customer service.
