How to close an SBI card that is inactive?

[Joltpost]

Ok so I have this problem that 10 years ago I missed a payment of the SBI card and my father went to court and closed the card after paying even the interest fine. So the card now shows in the app that its blocked and I'm trying to close it from my end because I'm suspecting that this card is somehow preventing me from applying any other card from SBI.

When I reached out to SBI they said that they can't do it for some reason. Has anyone else faced a similar problem where they paid the dues and closed a card that is inactive but shows in the app that it is blocked?

Is there a way to resolve this? The card was in a sim number that we no longer used as that number got removed so there doesn't seem to be a way to make me close the card from my end.

Edit: And no I've been paying my card bills as soon as card statements show up so the current cibil score of 794 is not the problem.

 

[✪ D&C Cards Connoisseur 💳]

Ok so I have this problem that 10 years ago I missed a payment of the SBI card and my father went to court and closed the card after paying even the interest fine. So the card now shows in the app that its blocked and I'm trying to close it from my end because I'm suspecting that this card is somehow preventing me from applying any other card from SBI.

When I reached out to SBI they said that they can't do it for some reason. Has anyone else faced a similar problem where they paid the dues and closed a card that is inactive but shows in the app that it is blocked?

Is there a way to resolve this? The card was in a sim number that we no longer used as that number got removed so there doesn't seem to be a way to make me close the card from my end.

Edit: And no I've been paying my card bills as soon as card statements show up so the current cibil score of 794 is not the problem.

Drop a formal mail with request of card closure to PNO directly and mention that all the dues are cleared. If you get the card closed, then it's okay, else after 10 days send PNO a reminder mail and this time stating the RBI circular where it is mentioned card need to be closed within 7 days of request through any channels, or 100rs compensation for any delay. If that still doesn't work, after 30 days raise to RBIO with any compensation amount upto rs 1L.