Higher authority to complaint for Airtel Thanks App Utility Payment

[koushik32]

I have paid bill on 17th March, still it is showing the same status

Same bro, I also paid the electricity bill on 17th March and still it's showing in progress. I already contacted Axis credit cards customer support, but they mentioned the payment is done from there side and Airtel customer care don't able to help in any way. I seriously don't understand what to do now

 

[Card_Crafter]

Did it get resolved? And if yes can you please tell how did that happen and how much time did it take?

Hi, I know it's been a while, but can you remember when did you get the refund. Mine has been stuck for past 2 days.

Yes its resolved. I have received the refund automatically. Don't remember after how many days though. It's been a long time.

You will get the refund don't worry.

 

[VSC]

I received my refund today for the transaction done on 17th

 

[ravindra420]

Yes, just check now, my refund also received. But transaction status is still in progress, waise ab chahe success ho jaye, apna paisa aa gya 😃😅

 

[VSC]

Yes, just check now, my refund also received. But transaction status is still in progress, waise ab chahe success ho jaye, apna paisa aa gya 😃😅

Ya transaction still in progress but hoping to get cashback for the transaction 😀

 

[murali_7]

Same problem.
I did transaction on 18th march using axis airtel cc since then its showing “payment in progress “
Show i try to again on different platform?
In my case BBPS transaction id not generated.

Received refund

 

[fit_future]

In the event that your concerns are not resolved by customer support, escalate your complaint to the Airtel Nodal Officer or Appellate Authority. Visit Airtel’s official website for contact details and a structured complaint process to ensure a swift resolution.

 

[Reeta1]

Anyone found any solution of this, I also did the electricity payment on 17 mar 205, still showing in progress, no option found to contact their support, airtel payments Bank not accepting it, closing the ticket saying this TXN id is not their. Bbps also not accepting, they are asking for bbps refrence number. I don't understand what option I have to connect theri support?

Have you received the refund.

 

[Reeta1]

Received refund

How much time it takes

 

[ravindra420]

Have you received the refund.

Yes, after 4-5 days received