Help needed! No refund issued for failed transaction via Ebix prepaid card.

[UtkarshAryan]

Hey Guys, I did a transaction worth ₹5000 from the EBIX prepaid card after loading the wallet with RBL Enterprise debit card. I was adding money in payzapp wallet. However, the transaction failed but I haven't received the refund. I've been trying to resolve the issue with both Ebix and Payzapp but Ebix says they haven't received the refund and Payzapp says that they have already issued the refund. Kindly help.

Is the EBIX prepaid card or Payzapp wallet under the authority of RBI Ombudsman?

 

[akshayhs]

If Payzapp has refunded, then ask them for the RRN (Refund reference no.) and then follow it up with RBL