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DCB HDFC RBIO complaint
Even you can make your WhatsApp number into business account.
Only if whatsapp shows it as verified hdfc account with a blue tick, it's official, else it's agents personal a/c registered on business app.
There is no liability of hdfc for such unofficial communication.
Admins, need to pin this msg on homepage of this community that promises made on phone call, unofficial whatsapp communication, 3rd party agents hold no value.
@TechnoFino
Because of false promises made by 3rd party agents, on call/chat by agents (to meet their sales targets), RBI introduced concept of card activation.
If you have been given false promises by someone for which bank can't be held liable, the only solution for such people is not to activate the wrong card sent.
If you have been given false promises by someone for which bank can't be held liable, the only solution for such people is not to activate the wrong card sent.
Avatar Aang
TF Ace
@Experts please help. I had applied for Regalia Forex (Non personalized) card on 24th March. I received the kit from nearest branch on 26th March. However the card was already expired. Next day I received a message that the forex load was unsuccessful and the transaction reversed on 28th March.
I am thinking of filing a RBIO complaint for negligence and deficiency in services. How much compensation should I demand?
I am thinking of filing a RBIO complaint for negligence and deficiency in services. How much compensation should I demand?
aniketkr.sharma
TF Legend
Is your name written on card with expiry dates?
Do you have copy of your application?
Issued card last four digits on the recieved letter with card.
If you have these proper documentations then you can file complaint
Avatar Aang
TF Ace
Name not written on card. However I have text Messages. Application Copy. The expired kit, Everything.
How much compensation should I ask?
aniketkr.sharma
TF Legend
If name not written then last 4 digit of card number should match with the letter they sent with card.
First raise a complaint with hdfc customer care if its not resolved then grievance, if not resolved by grievance then pno and if these all takes more than 30 days and even you aren't able to get the solution then you can complain to RBIO.
You can't go directly to RBIO without even raising a complaint with bank
Avatar Aang
TF Ace
I think you missed a point. I had applied for non personalized card which doesn't come with name embossed on it. Further, I have received a text message to pickup the card from nearest branch. Upon picking up the kit, and opening it, I realised it was expired. Now the kit didn't have any sort of marking which will enable anyone to know the expiry date of card. Whereas other kit which was issued later (separate application) clearly mentions that the card will expire in 2029.
I have already raised the complaint to grievance redressal. They forwarded to the branch and the BM issued a written apology and closed the complaint. I had demanded 20K compensation.
aniketkr.sharma
TF Legend
Did he issued you a new card or asking to reapply?
Avatar Aang
TF Ace
BM was not involved at that time. For first application I got the card from an executive. Activated the card as instructed in the mail. Subsequently received SMS that forex card can not be loaded after that forex load has failed and transaction has been reversed.
I had to apply for a second time and that time I got a valid card and the load was successful
not a third party agent....after complaint I got a call from hdfc cc department confirming its their employee only.
aniketkr.sharma
TF Legend
Bro, all things are sorted RBIO Will not entertain solved issues. And BM anyways makes an apology to you via email.
Avatar Aang
TF Ace
I don't think, a bank issuing expired forex cards is normal. It's clear case of deficiency in services.
aniketkr.sharma
TF Legend
It is, but BM already apologise for that and you already got the valid card.
It will be a case if they will not apologise for it and you had made grievance complain as well as RBIO Complain that time, but for now you can only do a complain for some damage caused to you for this in terms of flight cancellation and for that you have to present valid proofs
