ashwatnandagaw1
TF Buzz
Registerd a RBI ombudsman complaint against HDFC on 22nd July with a compensation of 5k ,after complaining to RBI got a call from HDFC after 2 days and they gave me the voucher on 31 July but didn't provide with any compensation. I have got no follow up from hdfc and rbi ombudsman uptill now after that.
Below is the whole story which i wrote in my RBIO complaint and the amount of mental tension I had to do for just 750 voucher . I believe I do deserve compensation for such a disheartening customer service or atleast a official apology
opened a new account with HDFC under a campaign promising 750 rupees cashback for completing 5 transactions of 500 or more, as mentioned in the email. I completed all transactions and waited for 90 days, but no cashback was received.
I raised the issue with customer care on 26 May. They asked for transaction details and the offer email, which I provided. A case was registered, and they said it would be resolved by 3 June. But on 4 June, they again asked for the same details. I sent a highlighted statement showing all valid transactions. They opened a new case on 5 June with a new resolution date of 13 June.
On 13 June, the date was extended to 18 June. I was mentally exhausted by this point. On 14 June, they sent a response saying my transactions were eligible, but for a completely different offer involving debit card usage with a 400 rupees cap. I clarified the confusion, and instead of helping, they opened another case with a new deadline of 23 June.
On 23 June, they finally accepted that I was eligible and said I would receive the voucher in 5 to 7 days. When I did not get it, I followed up on 4 July. They again opened a new complaint and promised a resolution by 11 July. On that date, I got a voucher code, but there was no mention of where to redeem it and no link was given. It was set to expire on 15 July, just 4 days later.
I contacted customer care and even escalated the matter on Twitter, asking for immediate help. On 14 July, they opened yet another case instead of giving a solution, despite me telling them that the code would expire. They said they would respond by 21 July. Finally, on 21 July, they sent me a redemption link, but by then the voucher had already expired.
After two months of continuous follow-ups, repeated case registrations, and poor handling of a simple issue, my problem is still unresolved. This has been mentally exhausting and disappointing. I never expected such careless service from a reputed bank like HDFC.
Below is the whole story which i wrote in my RBIO complaint and the amount of mental tension I had to do for just 750 voucher . I believe I do deserve compensation for such a disheartening customer service or atleast a official apology
opened a new account with HDFC under a campaign promising 750 rupees cashback for completing 5 transactions of 500 or more, as mentioned in the email. I completed all transactions and waited for 90 days, but no cashback was received.
I raised the issue with customer care on 26 May. They asked for transaction details and the offer email, which I provided. A case was registered, and they said it would be resolved by 3 June. But on 4 June, they again asked for the same details. I sent a highlighted statement showing all valid transactions. They opened a new case on 5 June with a new resolution date of 13 June.
On 13 June, the date was extended to 18 June. I was mentally exhausted by this point. On 14 June, they sent a response saying my transactions were eligible, but for a completely different offer involving debit card usage with a 400 rupees cap. I clarified the confusion, and instead of helping, they opened another case with a new deadline of 23 June.
On 23 June, they finally accepted that I was eligible and said I would receive the voucher in 5 to 7 days. When I did not get it, I followed up on 4 July. They again opened a new complaint and promised a resolution by 11 July. On that date, I got a voucher code, but there was no mention of where to redeem it and no link was given. It was set to expire on 15 July, just 4 days later.
I contacted customer care and even escalated the matter on Twitter, asking for immediate help. On 14 July, they opened yet another case instead of giving a solution, despite me telling them that the code would expire. They said they would respond by 21 July. Finally, on 21 July, they sent me a redemption link, but by then the voucher had already expired.
After two months of continuous follow-ups, repeated case registrations, and poor handling of a simple issue, my problem is still unresolved. This has been mentally exhausting and disappointing. I never expected such careless service from a reputed bank like HDFC.
