DEEP_RAY
TF Select
I'm an HDFC Savings Account holder under the Preferred category.
Recently, I've noticed a strange issue – my NetBanking portal and mobile app are displaying only my First Name, whereas earlier it used to show both First and Last Name.
This change isn't just limited to the interface:
I reached out to my Relationship Manager (RM), and while he confirmed that my full name is correctly recorded in their system, he couldn’t provide a reason for the discrepancy or a solution.
Has anyone else faced a similar issue? Could this be a system-level change or a backend profile mapping issue?
Would appreciate any guidance on how to get this corrected.
Recently, I've noticed a strange issue – my NetBanking portal and mobile app are displaying only my First Name, whereas earlier it used to show both First and Last Name.
This change isn't just limited to the interface:
- My Debit Card has been issued with only my First Name.
- Letters and communication from the bank are addressed to my First Name only.
- Even the Interest Certificate that I download shows only my First Name.
I reached out to my Relationship Manager (RM), and while he confirmed that my full name is correctly recorded in their system, he couldn’t provide a reason for the discrepancy or a solution.
Has anyone else faced a similar issue? Could this be a system-level change or a backend profile mapping issue?
Would appreciate any guidance on how to get this corrected.
