Funds Stuck! ₹102,001 Uncredited After Multiple UPI Transactions to IndusInd Bank - Need Advice!

[cardy]

Bina RBI complaint ke sunte kaha hai.
Usme bhi bheek denge 1000-2000 lelo

That is the real problem

 

[vijay.vj]

@can you share how you resloved the issue I detail it might help me and others as well

source account bank is IDFC. Got a contact in Kotak bank from IDFC PNO, who helped to coordinate.

Raising chargeback was a mistake, it caused money to stuck somewhere in middle, with Razorpay or its bank (paytm bank)

 

[blacktiger]

find the payment gateway whether its razorpay or payu and ask for their status if refund is pending against the transaction. after gathering those details, file a complaint with RBI ombudsman and patiently wait. everyday delay in refund the bank has to pay you 100rs per day. for me personally similar incident happened and bank reverted money after 60 days and i got paid 5600rs for 56 days

 

[Manishg]

You have don't need to be panic.

You have to do following things-
1 complain at npci portal (UPI charge back)
2 complain in RBI ombudsman

If you will get your money, then for compensation also file the case with RBI if bank is denying for compensation.

Also, don't be worried your money will be refunded that's for sure but the concern is number of days it takes. If you are someone who don't have need of that money, then you will be in profit as they will be pay compensation of Rs 100 per day.

Just like there is my case.

I also have similar thing in August month last year . I had done transaction to pay my credit card bill of 4985 on mobikwik. But money sent to mobikwik but payment failed. I also not complained as I think it will return automatically. And after 45 days I complained so got money back + amount of Rs 4300 as compensation. So it is + point for me.

 

[ali4u]

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Funds Vanished! Now ₹51001 Stuck in IndusInd Bank UPI Transactions - Help a Frustrated Redditor Out!​

Hey everyone,

I'm in a bit of a nightmare situation here and hoping the Reddit community can lend some wisdom or shared experiences. I'm currently missing a whopping ₹51001 after multiple UPI transactions to my IndusInd Bank account, and it feels like I'm screaming into the void when I try to reach customer service.

Let me break down this mess:

First Round of Trouble: April 30, 2025I tried to take advantage of a "Megastar Account deposit offer" and sent two UPI payments: ₹50,000 and ₹1,000. These went from my Slice Savings Account (ending XXXX) straight to my IndusInd Bank account (15XXXXXXXXX). The money left Slice, no problem. But it never showed up in IndusInd. I've got a Case ID: 7315XXXX for this, but it's just been sitting there. but i got the money back Refund for NEF637481 1000 on 3rd may and UPI REFUND RRN 51201649 DT 29052025 on 29th may 2025 .But still as of now i didn't get any response to my Case ID: 7315XXXX.

Second Round of Trouble: June 9, 2025 (Literally Today!)Foolishly, maybe, I gave them another shot. I saw the same "Megastar Account deposit offer" pop up on my INDIE app and thought, "Okay, maybe the first time was a fluke." So, I sent another ₹50,000 and ₹1,001 via UPI from Slice to IndusInd. You guessed it – money gone from Slice, but still nowhere in IndusInd.

So now, I'm out a total of ₹51001. I've been emailing and calling IndusInd's customer care non-stop for the past few days, and it's like trying to talk to a brick wall. No one's picking up, no one's resolving anything.

I've got all the proof you could ask for: screenshots of the transactions, email confirmations from Razorpay, and every single transaction ID.

I'm incredibly stressed and honestly, pretty helpless right now. This isn't pocket change for me.

Has anyone else faced similar issues with UPI transactions just... disappearing? Especially with IndusInd Bank?

What's my next move here? I've already hit the customer care wall and even sent an email to the CEO as a desperate last resort. Are there specific regulatory bodies like the RBI Ombudsman or consumer forums I should be contacting?

What are the realistic chances of getting my ₹51001 back, and should I even hope for any compensation for all this stress and delay?

Any guidance, advice, or even just a comforting word would be hugely appreciated. Thanks for listening!

Edit: First Round 30 Apr '25 ₹ -50,000 and ₹ -1,000 amount got refunded ₹ 1,000 on 03 May '25 and ₹ 50,000 on 29 May '25 late due to stranded Indus customer support .

Second round 09 Jun '25 ₹ -50,000 and ₹ -1,001 got refunded both amounts on 12 Jun '25 due to ticket raised in NPCI.

FYI: till now i didn't get any mail proper mail response for my both tickets i raised with INDUSIND.

What i understood from Nodal Officer desk people of INDUSIND is most of them did not read the mail properly and they call us and ask us the situation every time , i got this kind of calls around more then 5 times every time they would be reading the mail in the call or trying to understand the issue in the call.

Final verdict: While the money was recovered, the entire process was unnecessarily stressful and time-consuming. For anyone facing similar issues, promptly escalating to NPCI or RBI's Banking Ombudsman might be a better approach rather than waiting on the bank’s internal complaint resolution. And given this experience, users should be cautious when dealing with IndusInd Bank for high-value UPI transactions and account upgrade.

Kindly wait for 72 hours it will refund in your account, keep patience, and don't use indie acount for cheap discount, indie app is the most worst mobile banking application , but it's not the first time you are facing this issue, same problem happened with you some month before, and you don't learn your lesson it .
Don't go for chindi discount in future.