CV points for Vistara flights only for Primary member

[sau_agarwal83]

Hello guys,

I have recently taken an international flight with Vistara. We had booked 3 seats under same pnr. Being an axis vistara infinite holder i got 10 cv points per 100 on base fare. But this was credited only for my seat and not for my daughter and wifes seats though the pnr and ticket number is same. I called customer care and they said i have to create cv account for other passengers and claim their points under their cv id. When i tried doing the same for my wifes account, i got error that this ticket cv points are already claimed. Can someone advise please what to expect as cant rely on axis customer care as different executives have different answers.

Thanks.

 

[gurbina]

First you might not understand how these loyalty programs work...

These CV points are awarded when YOU, FLY. You don't get the CV points of family or friends wheter they're flying with you or not.
You will only receive your points upon completing the flight, so if you don't get on the plane no points for you. Doesn't matter if you pay or complain to the airline, these points are awarded for YOU FLYING not because of the actual spends BUT they are calculated on the actual base fare paid.

Ipso facto the 10 CV points per 100 INR only applies to YOUR portion of the ticket and not your family.

So non-revenue tickets like award flights do not get any points. In cash+points flights only the paid part will earn points.

They can create an account and claim those points in their own account at the normal rates for their CV account tier.

There's very very very few airlines that let you pool points/miles and usually restricted to first degree family.

 

[Akshay9512]

Hello guys,

I have recently taken an international flight with Vistara. We had booked 3 seats under same pnr. Being an axis vistara infinite holder i got 10 cv points per 100 on base fare. But this was credited only for my seat and not for my daughter and wifes seats though the pnr and ticket number is same. I called customer care and they said i have to create cv account for other passengers and claim their points under their cv id. When i tried doing the same for my wifes account, i got error that this ticket cv points are already claimed. Can someone advise please what to expect as cant rely on axis customer care as different executives have different answers.

Thanks.

How Axis will help here Man, It is a vistara Issue. call them about your Wifes Account and the points are not credited. they will credit it into the account. never faced any issue with Vistara. They have best customer service

 

[j_ Blitzkreig]

Hi,
you can create a club vistara account for your wife and daughter.
once that's done you can go to the retro claim section and claim the points.
I had faced the same issue of cv points claimed but then they were credit later

 

[sau_agarwal83]

Thanks everyone for your response.

 

[cch]

When booking tickets using MMT, they provide section of FFP number for each passenger

 

[TheMentalist]

When booking tickets using MMT, they provide section of FFP number for each passenger

Even Vistara gives the option of entering CV ID for each passenger