Credit Card Chargeback Claim System: Ultimate Guide

[4uziaul]

Does anyone know if it is possible to raise a fraud/dispute for a transaction that was done 50-60 days ago through credit card..? Does bank then does the above verification/validation and resolve disputes?

Each bank has its own specific time frame for raising a dispute, and it can also vary depending on the card variant you hold. For example, with SBI, you can dispute transactions made with Visa/Mastercard and Amex cards up to 90 days, while for Rupay cards, the timeframe is up to 30 days. It is advisable to check the specific policies of your bank and the card you are holding to determine the applicable time frame for raising a dispute.

 

[Nirmal4G]

I can see RuPay chargeback Codes But where can I find Visa/AmEx other network chargeback guidelines, request and response codes?

 

[Enthusiast]

Recently i ordered a food in Zomato and amount debited from my ICICI credit card but payment got failed. So, i filed a dispute in ICICI net banking and i got the amount back on the same day. They will take up to 40 days to investigate this, but the good thing is they credited the amount temporarily on the same day.

 

[Ksunnylove]

someone gained access to my gmail and did fraud txn of around 44000 using my amex card .. he might have used otp recived on gmail .. i immediately contacted amex cc and raised the complaint ... what are the chances that my transactions will be reversed ?

 

[Strange]

someone gained access to my gmail and did fraud txn of around 44000 using my amex card .. he might have used otp recived on gmail .. i immediately contacted amex cc and raised the complaint ... what are the chances that my transactions will be reversed ?

How did they get your card details?
Was It saved in your Flipkart account?

 

[Ksunnylove]

How did they get your card details?
Was It saved in your Flipkart account?

yes my many cards were saved on flipkart .. he may have entered random CVV and got otp from email itself .. he then tried from my axis card fortunately i temp blocked the card and timely changed my google password.

 

[dino]

yes my many cards were saved on flipkart .. he may have entered random CVV and got otp from email itself .. he then tried from my axis card fortunately i temp blocked the card and timely changed my google password.

I don't understand one thing....why people don't turn off their domestic and international transactions from card control after using it??

Do most people forget?
Or any other reason?

 

[NOOBY]

I don't understand one thing....why people don't turn off their domestic and international transactions from card control after using it??

Do most people forget?
Or any other reason?

Many people who hold multiple cards find it difficult to enable/disable everytime they wish to use it

Eventhough its the best practice, keeping 4/5 bank apps, just to keep enabling/disabling cards before making purchases seems time consuming for many

Instead of disabling cards, I keep card limits under 5k for all and when I know I need to spend more, I change it, buy and then revert back to 5k (which is max I spend randomly, including groceries, etc etc)

 

[viznu99]

Bro, I just read the entire two pages of your post. I'm glad to hear that your issue was resolved. I learned a few things when In doubt use amex for unknown websites and need to purchase through them. People had good experiences SBI cards in terms of minimal follow-up and quick approval of refunds. I recommend purchasing supplements from nearby offline shops or well-established online marketplaces like Amazon/HealthXP, rather than from a new website. Also, if you come across a website that only provides support through a Gmail address, it's best to avoid buying from them. It indicates that the merchant is not professional and doesn't know how to obtain a professional email address for their brand or company.

In my experience too, SBI gives immediate & instant temporary credit back to the cardholder while it continues their investigation

 

[paxauquabriba-4876]

Apart from Lost/ Fraud it is almost impossible to file charge back for a quality and quantity issue as Banks only help if the seller gives in writing that they will refund.

matter of fact kotak will just say pin was inputted in transaction so they cannot help even if it was a fraud.

 

[insight]

Do CCs that do UPI payments have protection for made payments?

 

[sxchzy]

i guess yes

 

[Yugi]

Amex has one of the best chargeback systems, you call their cutomer care and inform them all the details. They will ask you if you have proofs, if the amount is small and you have a trustworthy profile, they immediately process the chargeback. I had proofs of returning the product and also conversations with customer care, they didn't ask me to submit them.

I have personally used it twice, it gives a peace of mind when you want to try new products but are unsure of the merchant.

 

[Batman]

I want to buy an original book from a non-popular website. I was hoping I could claim a chargeback if it wasn't delivered, but looking at the process, it makes more sense to buy a copy from FK/Amazon. It could be a pirated copy (depending on the seller) but at least the hassle would be low.

 

[Sleepyk]

Amex has one of the best chargeback systems, you call their cutomer care and inform them all the details. They will ask you if you have proofs, if the amount is small and you have a trustworthy profile, they immediately process the chargeback. I had proofs of returning the product and also conversations with customer care, they didn't ask me to submit them.

I have personally used it twice, it gives a peace of mind when you want to try new products but are unsure of the merchant.

Agreed. I tend to prefer using Amex over other cards at smaller online merchants and while traveling as well because of these reasons.

 

[Abhishek012]

Do CCs that do UPI payments have protection for made payments?

Yes, all RuPay Credit Card guidelines and rules apply on RuPay CC on UPI.

 

[souvikr]

Temporary Credit Just reduce your Current Outstanding

Available limit remains same as before receiving Temporary Credit

If it becomes Permanent then Bank would increase the Available Limit by the extent of Temporary Credit Given
.

Pay the Amount reflecting in
E-Statement as Total Due

What if the temporary credit is reversed later after 1 month? Would I need to pay the interest for 1 month as well?

 

[sxchzy]

i dont think so

 

[Cc_creditguy]

One of the primary benefits of using a credit card is the level of protection it provides. Along with various perks, credit cards offer a few safeguards, such as fraud protection and a chargeback system. Although the chargeback system is incredibly useful, it's often overlooked. Therefore, today, we'll delve into the details of the credit card chargeback system.
Compared to a bank account or debit card, a credit card's chargeback system is much more potent. Chargeback refers to the process of disputing a transaction that you believe you're not responsible for paying.

Under what circumstances can you file a chargeback claim?
You can file a chargeback claim with your card-issuing bank if you experience any of the following issues:

• Fraudulent transactions
• Non-delivery of an ordered item
• Item damaged upon arrival
• Incorrect transaction amount
• Charged for a canceled subscription
• Service not received

In case of any fraudulent transaction, it's essential to file a chargeback immediately. If you've purchased a damaged product, received an incorrect item, or the merchant didn't deliver the product, you can also file a chargeback claim. Additionally, if you've paid for a service but didn't receive it, or if a company continues to charge you for a canceled digital subscription, you can also file a chargeback claim. These are just a few examples, and the reasons for filing a chargeback claim are not limited to them. If you feel that you've been cheated, you can file a chargeback claim. However, it's crucial to avoid filing a false chargeback claim, as this can result in legal issues.

What is the procedure for filing a chargeback?
If you wish to file a chargeback, you can call your bank's customer care and explain your issue, and help them to identify the transaction you want to dispute. Your bank may ask you to download a chargeback claim form, fill it out, and send it to them via email. This process may take up to 120 days to complete. The bank will provide you with temporary credit for the disputed amount so that you do not have to pay until the bank decides on your chargeback claim.

What happens next after a chargeback is initiated?
The chargeback process is not a single event, but rather a complex and time-consuming process involving several parties. The main participants in this process are the cardholder, the merchant, the issuing bank, the acquiring bank, and sometimes the credit card network.
The chargeback process starts with a disputed payment. When you dispute a transaction, your card-issuing bank will notify the merchant through the acquiring bank. Upon receiving the notification, the merchant can either accept the chargeback or challenge the claim. If the merchant accepts the chargeback, then you will receive a refund from your bank, the temporary credit that was previously credited will become permanent.
However, if the merchant decides to challenge your claim, they must submit a rebuttal letter and supporting evidence to prove that the dispute is invalid. The issuing bank will evaluate this evidence and make a decision whether to reverse or uphold the chargeback.
If the bank decides in favor of the customer, they will receive a refund, the temporary credit will become permanent. On the other hand, if the bank decides in favor of the merchant, the temporary credit will be reversed from the customer's account, and they will have to pay the bill within the due date.
If the merchant disagrees with the bank's decision, they can also appeal through arbitration. At this point, the card network, such as Rupay, Visa, Mastercard, Amex, etc, who issued customer’s credit card, will step in to decide the case. However, the losing party in arbitration will be charged some fees, and no further appeal will be accepted.

Credit cards offer many benefits, including the ability to file chargeback claims. Personally, I have filed three or four chargeback claims and won all of them. Unfortunately, many credit card users are not aware of these hidden benefits, which can be invaluable. Chargebacks have saved me many times and given us the power to avoid being harassed by merchants or companies.

Bro also mention how to claims insurance via credit card and also mention what's the procedure for that and how reliable is that

 

[Vineet_]

I approached to BOB Financial via mail to crm email or call routes they simply denying to charge back mentioned payments received to merchant we can't do further action kindly approached merchant only

Any effective way kindly help me out

Till now no updates from paytm ondc horrible experience keep awaited response .

Reported issue - https://www.technofino.in/community...ent-on-non-delivered-items.23452/#post-540551