praveensudhakaran
TF Premier
Only reason they chase me is to invest in their ULIP plans
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Complain Culture - New Form for CC
- Thread starter Zacobite
- Start date
- Replies 22
- Views 1K
There are three issues here
1. Many CCs have meaningful benefits, so people want them, but don't always get them because of banker's discretion.
2. Sometimes we want to enjoy services, but want to get fees waived off.
3. The service quality of banks has indeed fallen across most banks, in different ways. Related to this, there is a tendency to wrongly levy fees, and is difficult to get reversed. In my own case I have had to pursue this with 3 different banks in the last 12 months.
1. Many CCs have meaningful benefits, so people want them, but don't always get them because of banker's discretion.
2. Sometimes we want to enjoy services, but want to get fees waived off.
3. The service quality of banks has indeed fallen across most banks, in different ways. Related to this, there is a tendency to wrongly levy fees, and is difficult to get reversed. In my own case I have had to pursue this with 3 different banks in the last 12 months.
Bankers and banks have a GOD syndrome.
Whether it be for a small genuine enhancement, a small service, or god forbid a favour, they will make sure you know that it is a big inconvenience you are causing them.
It is not that you are trying to avail the advertised service but rather causing them a personal burden.
As such, it is imperative to write to RBI, nodal officer, or anyone else to get your query resolved. I have faced the same issue when the bank stopped responding to my queries or providing any help until I wrote to the RBI Ombudsman.
That too in a serious fraud issue and when I am an Imperia customer and all that.
In my experience so far, it matters very little if you are a premium customer or not. It doesn't matter which bank. All that matters is a personal connect with bank's personal.
Approach/Jack/jaan paechan whatever you want to call it. If this is what is required then what is the path forward for the common people?
This structural approach is the best approach. The only thing is the lack of accountability. Just like our court system, if we do not fix accountability at the lower rungs of the system(branch, nodal, etc.) then everything would go to the Supreme court(RBI.)
Whether it be for a small genuine enhancement, a small service, or god forbid a favour, they will make sure you know that it is a big inconvenience you are causing them.
It is not that you are trying to avail the advertised service but rather causing them a personal burden.
As such, it is imperative to write to RBI, nodal officer, or anyone else to get your query resolved. I have faced the same issue when the bank stopped responding to my queries or providing any help until I wrote to the RBI Ombudsman.
That too in a serious fraud issue and when I am an Imperia customer and all that.
In my experience so far, it matters very little if you are a premium customer or not. It doesn't matter which bank. All that matters is a personal connect with bank's personal.
Approach/Jack/jaan paechan whatever you want to call it. If this is what is required then what is the path forward for the common people?
This structural approach is the best approach. The only thing is the lack of accountability. Just like our court system, if we do not fix accountability at the lower rungs of the system(branch, nodal, etc.) then everything would go to the Supreme court(RBI.)
